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Job Description

Provides technical and medical information, and/or performs intake of adverse events/ product

complaints with quality customer servce. Analyzes and researches inquiries and documents interactions

according to organizational, client and regulatory guidelines. The information provided will be given to a

level in parallel with the individual’s expertise, experience and training.

Essential Functions and Other Job Information:

Essential

Functions

• Responds accurately and professionally to technical and medical information

inquiries received via phone, email, internet or mail in reference to

pharmaceutical or device products. Processes fulfillments and provides clinical

trial information or after-hours on call support.

• Analyzes caller’s questions to formulate an accurate and concise response

using client-approved resources and records inquiries and interactions in the

appropriate databases following organizational, client and regulatory

guidelines.

• Identifies, records and triages adverse events and product complaints

according to organizational, client and regulatory guidelines and provides

additional support (including follow up) as needed.

• Maintains knowledge of project and corporate policies and procedures

including client products, SOPs, protocols, GCPs, and all applicable regulatory

requirements.

• Works with internal and external client contacts to resolve inquiries. As

needed, researches medical literature and drafts responses for such inquiries.

• Provides administrative support as needed.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.