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Job Information
Foundever Bilingual Customer Service Specialist in Mexico City, Mexico
Bilingual Customer Service Specialist
Req ID#: 385812
Mexico City, Mexico, MX
Job Description:
About Us
About Foundever®
As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.
Job Summary
Our premium account is looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction for one of the most important telecommunications company.
Primary Job Responsibilities
Receiving calls from clients.
Answer Incoming Calls customer service Lines.
Provide a high level of professional and competent service assistance.
Successfully complete and approve training and quality requirements.
Suggest products and additional services (sales focus)
Skills/Knowledge/Abilities
Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.
Open-minded, trustworthy, compliance-oriented, flexible, adaptable and team-oriented.
Education
High school diploma or equivalent
Job Segment: Telecom, Telecommunications, Customer Service, Technology
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