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About FedEx Dataworks:

Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges.

We are creating opportunities for FedEx, our customers, and the world at large by:

• Exploring and harnessing data to define and solve true problems

• Removing barriers between data sets to create new avenues of insight

• Building and iterating on solutions that generate value

• Acting as a change agent to advance curiosity and performance

At FedEx Dataworks, we are making supply chains work smarter for everyone.

Summary:

We are seeking a passionate and analytical individual to join our growing team as the Product Enablement Lead. In this role, you will be responsible for capturing, analyzing, and translating customer feedback into actionable insights that drive business success. You will spearhead our Voice of the Customer (VOC) program, ensuring that insights from customer interactions across the entire lifecycle journey are accessible and utilized by all team members. You will also oversee research initiatives and leverage external data sources to provide a comprehensive understanding of the customer landscape and competitive landscape.

Job responsibilities and skills/abilities etc.,

• Oversee all aspects of the VOC program, including data collection, analysis, and reporting.

• Elevate the customer voice in strategic decision-making.

• Synthesize information from various sources (VOC, customer panels, focus groups, market data) to create a holistic view of the customer.

• Establish a clear framework for handling different types of customer feedback across the organization.

• Define and manage program KPIs and goals.

• Partner with stakeholders to ensure insights are translated into concrete actions.

• Lead and manage semi-annual brand tracker research to measure brand health and perception.

• Support ad hoc research projects for key business initiatives (loyalty, multicultural)

• Identify and utilize market research tools to drive competitive awareness and insights.

Skills:

• Ability to effectively convey and explain data along with superb visualization skills.

• Business acumen with a focus on driving actionable results.

• Excellent communication, presentation, and collaboration skills.

• Salesforce (nice to have), visualization tools, dashboards

• Qualtrics (nice to have) or other survey software

Minimum qualifications:

Bachelor's degree (preferably in a quantitative field like Economics, Mathematics, Statistics, or Engineering).

• 5 - 7 years of experience in VOC, customer insights & research, and competitive monitoring.

• Proven experience with customer journey mapping, process optimization, and process improvement

• Experience working with customer feedback tools like Medallia, Qualtrics, etc

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: Annual Range $92,960 - $116,200

Domicile Information:  

This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need. 

Application Criteria:

Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by July 11, 2024

EEO information:

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact DataworksTalentAcquisition@corp.ds.fedex.com .

• Bachelor's degree (preferably in a quantitative field like Economics, Mathematics, Statistics, or Engineering).

• 5 - 7 years of experience in VOC, customer insights & research, and competitive monitoring.

• Proven experience with customer journey mapping, process optimization, and process improvement

• Experience working with customer feedback tools like Medallia, Qualtrics, etc.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges.

We are creating opportunities for FedEx, our customers, and the world at large by:

• Exploring and harnessing data to define and solve true problems

• Removing barriers between data sets to create new avenues of insight

• Building and iterating on solutions that generate value

• Acting as a change agent to advance curiosity and performance

At FedEx Dataworks, we are making supply chains work smarter for everyone.

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact DataworksTalentAcquisition@corp.ds.fedex.com .