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***This role is based at our corporate office in Memphis, TN***

This is your chance to be part of an in-house Brand Performance Support team that delivers responsive and proactive support to Hotel Leaders across over 7,000 hotels through close collaboration with many parts of the business! As a Manager, Hotel Leader Support, you will work with Hilton Commercial Performance teams, the Global Brand Organizations, and multiple Hilton Partners to provide resources that support hotel leaders for new openings, conversion ramp-up, performance delivery, and service optimization. On the BPS team reporting to Director, Hotel Leader Support, you will provide responsive, customized, and proactive support to these hotel leaders in a way that increases the self-sufficiency, development, and success of customers.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Use key hospitality industry performance measures to analyze data, identify performance trends, and develop insights.
• Deliver engaging virtual support on a variety of topics that align with business trends and integrated objectives.
• Uncover trends and partner with Enterprise teams on the creation and improvement of self-service tools for hotel leaders.
• Work with Hilton partners across the organization to implement performance-based strategies for hotels.

How you will collaborate with others:

• Help facilitate hotel opening task items via an online hotel opening roadmap and supporting tools & documents. Monitor overall hotel progress ensuring hotels stay “on target” for opening by their forecasted opening date.
• Coach hotel leaders by asking appropriate questions, guiding the use of Hilton resources, sharing standard methodologies, and being an advisor to develop targeted hotel action plans.
• Conduct strategic 1:1 or group connections that positively impact performance for hotel leaders.

What projects you will take ownership of:

• Supervise support activities in Salesforce and MS Teams to provide reports and meaningful insights for use by the team.
• Participate in relevant workgroups to share insights from hotel teams to influence future brand improvements and offer guidance to operationalize Brand and Enterprise initiatives.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3 ) years of hospitality-related experience
• Two (2) years of managerial experience in hospitality service
• Hotel property experience in hotel operations, sales, and revenue management
• Able to work in Memphis on a weekly basis as required

It would be useful if you have:

• BA/BS Bachelor's Degree
• Hotel opening experience
• Fluent in Spanish

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/Applicant\_Accommodation\_and\_Accessibility\_Assistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.

Job: Brands

Title: Manager, Hotel Leader Support

Location: null

Requisition ID: COR014M1

EOE/AA/Disabled/Veterans