Job Information
WEX Inc. Content Strategy & AI Enablement Specialist in Mason, Ohio
About the Team This role is within the Community Engagement & Enablement team, which is situated within the larger WEX Tech Innovation & Strategic Operations Team (TISO). TISO's mission is to drive strategic technical advancements and foster a culture of excellence and innovation that enables transformative change within the Tech organization. The Tech Community Engagement & Enablement is charged with leading in creation of a positive and productive work environment for technology employees by providing resources and opportunities for growth, collaboration, learning, and innovation. Our team believes that Technology staff will be more fulfilled and effective if: Employees across WEX understand the CTO strategy clearly and can connect it to WEX's overall success. Institutional knowledge is accessible, correct, and leveraged efficiently through AI. Professional development is treated as essential and includes technical skills, career exploration, and multicultural learning. Communication is embedded into our ways of working, and the information communicated to teams is important and worth their time. Standards exist to improve Tech team's ways of working and collaboration efforts. Members of our team are empowered to own their area of expertise and dream big. If you are someone that can take complex, technical topics and translate them into valuable messaging and opportunities for our employees, then we want to meet with you. How you'll make an impact Develop and execute an internal engagement strategy that drives partnership and connection between the business and technology by delivering knowledge campaigns around how tech delivers. This means working with staff members outside of the technology organization (sales, marketing, operations) to help them understand tech process and deliverables while providing opportunities for them to provide input Partner with Comms lead to optimize impact and messaging, including contributing content when needed. Support presentations for major change management efforts led by the Office of the CTO Place an emphasis on storytelling with the business to ensure Tech is seen as a strategic enabler, providing opportunities for non-Tech staff to further engage with and understand technology's contributions Coordinate across WEX to develop content, facilitate internal workshops, and brainstorming sessions on key strategic topics such as Transforming with Artificial Intelligence and Innovation; synthesize outputs and key action items / takeaways AI Productivity Operations Deeply understand AI strategy, priorities and initiatives to inform content and communications strategy, laddering to WEX's overall comms strategy and messaging Develop a storytelling strategy that aligns with the company's brand voice and strategic goals, including developing engaging stories, vignettes, and case studies that showcase technology's AI achievements Support efforts to identify broad application of AI for the organization (such as GenAI assistants, transcription services, etc) Coordinate research and presentation on AI tooling options, then engage in change management efforts for implementation Experience you'll bring 5+ years of experience in a large, cross-functional company Degree in relevant field such as Business, Communications and/or Artificial Intelligence Communications Strategist: Strong background and proven experience in communications, change management, and operations at scale Able to produce a variety of content formats, including written articles, video scripts, and presentation materials, often in coordination with external and internal communications teams Enterprise Partner: Ability to work cross-functionally, bridging gaps between technical experts and business and product stakeholders to tell an effective, cohesive story. Excellent leadership