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Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business. 

Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us.

Your Role and Responsibilities

As a Technical Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges. 

If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to...

• Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency .

• Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.

• Technical Solution Workshops: Conducting and participating in technical solution workshops.

• Building Effective Relationships: Developing successful relationships at all levels -from engineers to CxOs-with experience of navigating challenging debate to reach healthy resolutions.

• Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.

• Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

IBM is seeking experienced and dynamic Technical Delivery Consultant to work directly with customer accounts and to customize, extend and deploy standalone IBM App Connect Enterprise (ACE) or as part of IBM's Cloud Pak for Integration (CP4I) software in customer environments.

The Consultant is a technical, customer-facing role having paramount impact on customers' experience with IBM's ACE / CP4I software in customer environments. The position is responsible for an exciting range of projects solutions. The ideal candidate will have provided hands-on systems engineering capable of providing consulting services in complex environments.

He or she will have excellent software and system design skills, including knowledge of web applications, Kubernetes, and Dockers in Linux and Windows environments, along with the ability to manage and support customized developments and implementations.

You are responsible for successfully deploying integration solution based on IBM Hybrid Cloud Integration software such as ACE and MQ.

You will directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Responsibilities

• You will work with various industries within the Integration space to deploy ACE / CP4I solutions extensively in the area of Redhat OCP, Devops as well as integration on various platforms and clouds

• Conduct health check and recommend improvements in architecture or configuration based on IBM best practices.

• Perform Migration and Application Modernization

• Perform integration code review based on IBM best practices.

• Design and develop integration flows using IBM software to fulfil customer's integration requirements.

• Conduct enablement sessions on IBM software.

• Troubleshoot and resolve design and configuration issues in the customer's environment.

You will also be responsible for or should have:

• Installation and administration of standalone ACE, MQ and CP4I

• RedHat OCP install

• Experience with networking and network security

• Knowledge in applying patches and upgrades on ACE and MQ

• Infrastructure design or integration application engineering solutions

• Understanding of Kubernetes and Dockers

• Knowledge of the configuration of ethernet interfaces, link aggregation, and VLAN interfaces

• Knowledge of secure backups and secure restore

• Questions on how to approach, architect, implement various use cases on transaction security, data mediation, and transaction routing

• Creating/supporting the formulation of statement of work (SOW). Assessing duration/activities/resources/prerequisites involved in an ACE engagement

Key Requirements:

• application development and/or systems engineering experience

• technical support or consulting client-facing experience, preferably with an organization serving mission-critical operations

• Has proven Project Management skills to provide implementation schedules while adhering to company's architectural standards and principles

• Has provided technical leadership (Architecture, Design, Development oversight) and team leadership (planning, collaboration, conflict resolution, driving results) on both small and large technology projects

• Strong knowledge of Linux and Windows system administration

• Strong scripting skills

• Experience developing and deploying code in a High Availability environment

• Hands-on experience with AWS, MS Azure and/or other cloud computing platforms

• Hands-on experience configuring VMware (Workstation / ESXi) environments

• Knowledge of directory service configuration (LDAP and Windows Active Directory)

Knowledge of Security best practices

Required Technical and Professional Expertise

• A minimum of 5 years' experience with public and hybrid cloud

• A minimum of 5 years' experience installing/upgrading ACE / CP4I

• A minimum of 5 years' experience installing RedHat OCP

• A minimum of 5 years' experience with perimeter firewalls, Web application firewalls

• A minimum of 5 years' experience in Scripting knowledge

• A minimum of 5 years' experience in a client-facing role

Preferred Technical and Professional Expertise

• Preferred field of study: Computer Science, Engineering or a relevant technical field

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementMust have the ability to work in Canada without sponsorship.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.