Job Information
DaVita Trainer I, Customer Experience in Malvern, Pennsylvania
Reference #: R0352033 2476 Swedesford RdSTE 150,Malvern,Pennsylvania,19355-1456,United States of America
Trainer 1, Customer Experience
General Purpose of the Job
The Trainer I is responsible for supporting training programs and courses for internal contact center professionals; this includes both training delivery, training content updates, and administrative responsibilities. A Trainer I primarily focuses on the entry-level training delivery portfolio (e.g. new hire training), and performs administrative duties which include content updates, Loopback session facilitation, maintaining documentation, and maintaining training schedules.
Essential Duties and Responsibilities
Trains and supports internal contact center professionals on DaVita's software and process as well as external applications and tools (live & virtual settings).
Coordinates and delivers loopback sessions
Organizes and conducts content audits to keep content up to date & provides development assistance to Trainer II
Performs administrative duties including but not limited to: Process documentation, SharePoint maintenance, Content updates and creation
Creates and maintains the new hire training schedules; maintains tracking and checklists.
Education and Experience 0-2 years' experience in training High School Diploma required
What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
#LI-SM5
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.
Salary/ Wage Range
Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.