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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

• Partner closely with our commercial sales and account management teams to migrate, onboard, expand and retain our commercial clients in IEC Markets.

• Handle customers' inquiries and effectively coordinate with key stakeholders in the company to coordinate successful case resolution, delivering premium value

• Support client onboarding or new product expansions collaborating with the account owner and servicing teams, facilitating setup process to decrease the time from signing to first transaction

• Identify expansion and spend uplift opportunities through client conversations and within the existing client portfolio generating leads for your Sales and Account Management colleagues

• Leveraging available tools and reporting to establish together with your team a successful client contact strategy, exchanging best practices with your peers and leaders

• Understand customer requirements and bring in product and/or service specialists while continue support conversations to understand areas for improvement

• Create and Manage your case and opportunity pipeline through CRM tool (Salesforce) facilitating a timely and accurate reporting of all activities

• Participate in development of tactical migration and client expansion campaigns throughout the year bringing in your own ideas and experience to drive team success

Minimum Qualifications

• Bilingual level in English.

• 3 years of BD or AD experience.

• Exceptional customer service focus and passionate about interacting with customer and companies striving for win-win outcomes.

• Highly engaging communication style and good listener to establishing business relationship.

• Strong interpersonal skills and team-player with a positive and collaborative mindset.

• Excellent time management and organizational skills, creating and applying a structured approach to your day-to-day work responsibilities while adapting to changing circumstances.

• A natural forward planner with the ability to manage multiple customer cases simultaneously with the ability to switch priorities when needed.

• Growth mindset and creative thinking to identify new business opportunities and process improvements, being part of the solution and execution.

• High learning agility and inner motivation to keep growing and developing with your peers.

• Interested to learn more about a Sales organization, its teams and processes.

• Enjoy work independently whilst also collaborating with your team members in different markets and across the organization to achieve personal and team goals.

Preferred Qualifications

• other European languages will be welcome.

• One force.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Sales

Primary Location: Spain-Madrid-Madrid

Schedule Full-time

Req ID: 24011571