Job Information
TDS TELECOM Technical Support Advisor in MADISON, Wisconsin
JOB REQUIREMENTS: Technical Support Advisor Job Locations US-Remote Location ID 2024-23621 Company TDS Telecom Pay Range \$17.31 - \$25.97 Overview TDS Telecom is currently seeking Technical Support Advisors to join our team. This is a 100% remote work from home position in any of the 40+ US states in which TDS has a presence!! We will provide the equipment! As a Technical Support Advisor, you would join the Contact Center Team that provides 24/7/365 support of TDS customers. Specifically, you will support TDS customers across all markets by providing assistance to those customers who have flagship, premium and legacy products. You should be highly technical and customer focused to deliver exceptional customer service. Details: Start Date: September 30th, 2024 Starting Pay: \$18.50 Shifts for this position will be required to work at least one weekend day. Starting shift times will vary with many having evening hours (additional \$1 for shifts starting after 11am) ***We expect perfect attendance during a 6-week training period to support your success. If you can commit to being here, we can commit to helping you create the life you want with the pay you deserve!*** Perks: Medical, Dental, Vision coverage starting on day 1 of employment! Excellent 401k plan (100% matching on 3%, 40% matching on 2%) Annually, you will receive 3 weeks of vacation time and 2 weeks of sick time, which start accruing on your first day Discounts on TDS services Tuition assistance after working with TDS for 1 year The pay range listed for this position represents the low and high end of the base compensation range. However, the base pay rate offered for this position is expected to be \$18.50 per hour. Also, certain positions are eligible for additional forms of compensation. TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban, and rural communities throughout the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol-based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com. Responsibilities Provide first contact... For full info follow application link. Employment at TDS is subject to post-offer, pre-employment drug testing. At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here! ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DA29673188F34363