Military Spouse Connection Jobs

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started! As part of our Payment Recovery team, you will be working in an outbound and appointment based environment to help customers update their payment method. This role will support a range of initiatives with a goal of recovering accounts that have fallen behind on their payments before they are canceled. Through your daily outreach, you will work with customers to update their payment method, coach them of the potential value and impact our product can have on their marketing efforts, understand the reason they fell behind on their payment and negotiate the best way for them to continue use of their account. In addition, if payment recovery volume allows, this team member will help with inbound Billing/Retention calls. A strong customer focus will ensure long-term success for our customers and business goals. This role requires someone who is curious, driven, can work well both with a very specific task yet independently, and a strong communicator. Experience in sales, retention, and/or collections is preferred. Familiarity with Constant Contact's product suite and customer base is a strong What you'll do: Place outbound calls and send emails to accounts that require a new payment method Manage your calendar as to follow up with customer requested appointments in a timely manner Identify reasons for lack of payment/cancellation request and overcome objections in an effort to retain customers Carry out retention strategies to increase customer success/satisfaction and reduce overall churn Identify customer vertical/industry, in order to tailor the conversation to be unique and specific to the customer's industry and marketing needs Utilize save offers appropriately and judiciously Coach customers on the value the product provides and how they can better use it to drive their marketing results as needed Build and maintain relationships with customers and co-workers through effective communication and collaboration via a variety of communication channels Special projects and tests as needed Who you are: Excellent organizational and time management skills Self motivated individual with a drive to meet individual and team goals Solid math and problem solving skills with good attention to detail Demonstrate strong verbal and written communication skills Ability to maintain an excellent work ethic and display integrity in a professional environment Display a genuine customer focus while taking responsibility and accountability for actions that deliver measurable results Flexibility and willingness to try new efforts to improve recovery rates Strong customer service skills, with ability to express empathy and enthusiasm for a customer-focused experience Willingness to contribute and share observations and ideas that might improve our processes and recovery rates Proven ability to probe and correctly identify customer needs/concerns Experience in sales, retention, and/or collections is preferred Familiarity with Constant Contact's product suite and customer base is a strong plus

NEED TO KNOW Start date for this role is July 8th, 2024 It is a full time position with shifts including Saturday and/or evening coverage within CTCT's call center hours (Mon-Saturday 8am-8pm ET) Training first several weeks is Mon-Friday 10am-6pm ET

The specific salary offered to a candidate may be influenced by a variety of factors incl ding the candidate's experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $17 $20 USD

Why You'll Love Us: We celebrate one another's differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. Join the experts. If you're passionate about supporting businesses and organizations, you won't find a better spot to share your talent. We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family At Constant Contact, we're all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

The contractor will not discharge or in any other manner discriminate against