Job Information
BrightSpring Health Services Senior Application Support & Release Manager / Pharmacy Systems in LOUISVILLE, Kentucky
Our Company
BrightSpring Health Services
Overview
Remote
We seek an experiencedSenior Application Support and Release Managerto lead and oversee critical pharmacy applications' support, maintenance, and release management. The ideal candidate will have extensive experience in long-term care (LTC) pharmacy application management and will be skilled in managing the end-to-end release process. This remote role requires a strong leader who can manage multiple priorities in a fast-paced environment, ensure the stability and reliability of applications, and bring together cross-functional teams to drive successful outcomes.
This is a remote position.Applicants can reside anwhere within the Continental USA.
This is a great opportunity:
Work on impactful projects that ensure the stability and reliability of critical pharmacy applications.
Be part of a collaborative, dynamic team that values innovation and continuous improvement.
Competitive salary and benefits package.
Opportunities for professional growth and development.
Enjoy the flexibility of a remote work environment
We offer:
Competitive pay
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
If your passion is service excellence and top-quality care come join our team and apply today!
Responsibilities
Application Support Management: Lead the support team in providing high-quality, timely resolution of application issues. Ensure that pharmacy applications are stable, reliable, and optimized for performance, meeting the business's needs.
Team Leadership: Manage a remote team of 3+ analysts responsible for providing user support for multiple applications. Ensure that user issues are handled promptly and efficiently, recognizing the critical importance of keeping pharmacy operations running without disruption.
Release Management: Manage the planning, coordination, and execution of application releases, ensuring minimal disruption to business operations. Work closely with QA, product, and operations teams to ensure smooth and timely deployments.
Quality Assurance (QA) Management: Oversee the application release QA process to ensure that all releases meet the highest quality standards. Collaborate with QA teams to design, implement, and manage testing strategies that identify and resolve potential issues before deployment.
Incident and Problem Management: Oversee the incident and problem management processes, ensuring that root causes are identified and resolved to prevent recurrence. Develop and implement proactive monitoring and maintenance strategies to reduce the likelihood of issues.
Troubleshooting and Problem-Solving: Utilize strong troubleshooting skills to diagnose and resolve complex application issues. Ensure the support team has the tools and knowledge to handle technical challenges.
Stakeholder Collaboration: Collaborate with stakeholders to gather requirements, prioritize release activities, and meet business needs. Communicate effectively to manage expectations and inform all parties of progress and potential risks.
Technical Expertise: Leverage your in-depth knowledge of pharmacy systems, particularly FWLTC (Framework LTC) pharmacy systems, to guide support and release activities. Ensure the applications are configured and maintained according to best practices and industry standards.
Continuous Improvement: Identify opportunities to improve application support processes, release management, and overall system performance. Implement best practices and drive initiatives that enhance the reliability and efficiency of pharmacy applications.
Qualifications
Minimum of 7 years of experience in application support, release management, or a related role focusing on LTC pharmacy systems.
In-depth experience with FWLTC (Framework LTC) pharmacy systems is required, as these systems are central to operations in LTC pharmacies.
Strong understanding of release management processes, including planning, scheduling, and coordination of releases.
Proven ability to manage multiple priorities in a fast-paced environment.
Familiarity with Agile and Scrum frameworks, often used to manage projects and releases efficiently.
Experience managing a remote team of 3+ user support analysts, ensuring that critical application issues are addressed promptly to maintain seamless pharmacy operations.
Proven ability to coach and mentor team members, fostering a culture of continuous learning and professional development.
Proven ability to manage the QA process for application releases, ensuring the highest quality standards.
Strong troubleshooting and problem-solving skills, with experience in resolving complex application issues.
Excellent leadership skills with experience in managing and mentoring teams.
Strong communication and cross-functional collaboration skills, with the ability to work effectively with stakeholders at all levels.
Bachelor's degree in Information Technology, Computer Science, Pharmacy, or a related field, or equivalent relevant experience.
Preferred Skills:
Agile Management or Scrum Master certification.
Familiarity with other pharmacy systems and applications such as DocuTrack, ECM, and EMRs.
Understanding healthcare regulations and compliance requirements, particularly those relevant to LTC pharmacies.
Working knowledge of PowerBI, SSRS, and SQL.
About our Line of Business
BrightSpring Health Services provides complementary and integrated home- and community-based pharmacy and health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care and primary care, and rehabilitation and behavioral health, we provide comprehensive care and clinical solutions in all 50 states to over 400,000 customers, clients and patients daily. For more information, visitwww.brightspringhealth.com. Follow us on Facebook (https://www.facebook.com/brightspringHS/) , Twitter (https://www.twitter.com/BrightSpringHS/) and LinkedIn (https://www.linkedin.com/company/brightspringhealth/) .
Salary Range
USD $130,000.00 - $145,000.00 / Year
ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com .
Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information.
Job LocationsUS-KY-LOUISVILLE
ID 2024-151737
Line of Business BrightSpring Health Services
Position Type Full-Time
Pay Min USD $130,000.00/Yr.
Pay Max USD $145,000.00/Yr.