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This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Claims Operations Analyst

How does this role contribute to our collective success?

Primary responsibility is to provide timely, accurate and relevant reporting, analytical and operational support services to the Claims function. This will mainly involve working closely with the Claims Management Information and Operations function, the Offshore and Claims Adjusting teams as well as several other areas of the business. In this role you will produce management and regulatory information, reporting, presentations and analysis relative to the claims portfolio. It will be imperative that you are able to think beyond the core reporting responsibilities and be able to identify improvements, explain exceptions and be proactive in all aspects of the job role. You will also carry out activities that support the day-to-day operations of the business. Working alongside the Data & Analytics team, your job will also be to develop the Claims MI suite further. This role will also engage and introduce the job holder to scheduled projects contained within the International Claims Change Portfolio Plan. An ability to manage a varied workload to meet strict deadlines is essential.

Experience of the London Market, Bureau processes to include the role of Xchanging is an advantage.

The successful candidate will be a results-driven team player with a can-do mindset focused on continuous improvement and will support claims data, analytics, MI and reporting objectives.

What will you do in this role?

• Work with various database extracts to deliver information using Excel, PowerPoint, Word and Power BI

• Support the production of MI and Regulatory Returns on a weekly, monthly, quarterly and adhoc basis

• Assist in the preparation of governance papers e.g. Insurance International Claims Committee, Risk Committee and various Portfolio Packs

• Display information in a clear, concise format to include tables, graphs, charts and reports, consistent with the AXIS brand and Data Policy

• Review existing Reporting & Process notes as needed, and write up detailed notes with clear instructions that are easy to follow

• Facilitate and support the offshoring of Reports and conducting regular reviews of Reports that have been offshored

• Analyse data, identify trends, undertake root cause and deep dive analysis into individual claims and groups of claims by developing detailed understanding of and utilising internal and Market databases (Lloyd’s CRS, Lloyd’s Insights Hub, COAD, ECF2, IMR, IRIS, RiskWrite, Dynamics & DOCOsoft) as well as subject matter expert knowledge

• Suggest control measures to undertake if requirement discovered during any aspect of your day-to-day tasks

• Ability to accomplish tasks in a dynamic environment with an aptitude for analysing data and put forward practical and forward-looking ideas to drive success

• Provide support to the broader operational Claims function and Claim Handlers and work to resolve and triage queries appropriately where necessary

• Assistance, participation and involvement in Market Initiatives like Faster Claims Payments, BluePrint2, Gemini. This includes but is not limited to testing, building reports.

• Activities to be performed in compliance with Company policy, procedures and regulatory requirements

• Promptly notify relevant parties of any perceived risks or failures to existing activity or control measures

• Support the ongoing development of the Claims function to drive continuous improvement and operational efficiency ensuring reports meet the business requirements.

• You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• Educated to degree level, preferably in a numerical or analytical discipline

• Advanced Excel including pivot tables and vlookups

• Ability to learn to navigate and understand internal databases (IRIS, RiskWrite, Swordfish, Dynamics)

• A good understanding of the Bureau processes, the role of Xchanging, Lloyds V5 formatted bordereaux, ability to navigate through the London Market systems such as CRS, Lloyd’s Insights Hub, Class, ECF2, IMR, DOCOsoft is critical to this role

What we prefer you to have:

• Previous experience working within a Lloyd’s / London Market Insurer

• Using initiative, curious and proactive with a thirst for knowledge in order to learn and grow

• Previous experience with Power BI, Tableau or other databases an advantage but not essential (training otherwise provided)

• Ability to present information in a clear and concise fashion relevant to the audience

• Numerate, analytical and solution focused, working to deadlines

• Excellent verbal and written communication

• Excellent interpersonal skills with the ability to build effective relationships

• Ability to multi task and manage conflicting priorities to tight timelines

• Effective organisation and planning, work with minimal supervision

• Accurate with exceptional attention to detail

• Operate with integrity and professionalism, excellent team working including assisting colleagues

• Willingness to assume additional responsibilities and undertake professional qualifications for personal and professional growth

• Ability to develop innovative and pragmatic solutions to problems

• Ability to work occasional extended hours

• Integrate with colleagues in other departments by participating in Axis led initiatives

Role Factors:

Be in the office 2-3 days per week

Rewarding. Challenging. Meaningful.

We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry.

Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company.

We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.