Military Spouse Connection Jobs

Summary:

WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas — making it accessible and reliable wherever you are. It's a simple and secure way to share your favorite moments, send important information or catch up with a friend. WhatsApp helps people connect and share no matter where they are in the world. People interact with businesses on WhatsApp every day. We’re working to make that even easier – so everyone on WhatsApp can find the local businesses they need.WhatsApp Operations' mission is to make each user feel like WhatsApp was made for them. WhatsApp Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users.WhatsApp is looking for a full-time team member to join the Operations' team. We value both 1:1 interactions with users and driving solutions at scale, and we count on Support Experience Engineers to build our tooling in order to balance these needs.

Required Skills:

WhatsApp Support Experience Engineer Responsibilities:

1. Extend our support platform and internal tools by building workflows and high-quality tools that enable operations to scale

2. Code using primarily PHP/Hack and JavaScript/React

3. Guide design and code reviews

4. Use software engineering skill sets to drive meaningful business impact by looking at problems through an operational lens

5. Business case development to support new and improved processes for consumers, businesses and partners that leverage our products.

6. Work extensively with our cross-functional stakeholders like engineering, product management, legal, partnerships, business development and marketing.

7. Drive and measure tool health, while supporting bug and incident management processes.

8. Communicate and collaborate cross-functionally to align priorities with stakeholders across WhatsApp and influence organizational roadmaps.

9. Gather, analyze and utilize relevant data to develop ways to improve the overall support experience

Minimum Qualifications:

Minimum Qualifications:

10. BA / BSc degree in Engineering, Computer Science or related field or international equivalent

11. Experience in programming

12. Experience in project management experience communicating with people at all levels (internal and external)

13. Experience leading major initiatives successfully and building and shipping high quality work

14. Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch

15. Experience communicating with cross-functional partners (both technical and non-technical audiences)

16. Experience improving stability through thoughtful code reviews, appropriate testing, proper rollout, monitoring, and proactive changes

Preferred Qualifications:

Preferred Qualifications:

17. Ability to work autonomously and prioritize work with minimal input

18. Proven ability to collaborate and communicate across a global team

19. Experience with internal tool development incorporating WFM capabilities and bug management

20. Experience with customer support/operations software-oriented projects

21. Knowledgeable in driving solutions for global operational teams

22. Experience working in a technology company, consulting firm or equivalent fast-paced environment

Industry: Internet