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Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The Operational Resilience Team sits within the Operations division. Key responsibilities of the team is to manage and coordinate activity across the business to maintain an effective Operational Resilience Framework, Business Continuity Framework and Crisis Management Framework.

NUMBER OF DIRECT REPORTS

Eventually up to 6 reports

MAIN PURPOSE OF THE ROLE

Responsible for developing, embedding and managing the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of MUFG’s strategic objectives. This framework covers regulatory requirements across the UK (FCA/PRA) and the EU Digital Operational Resilience Act (DORA).

Responsible for establishing collaborative relationships across MUFG entities in the UK and Europe, using excellent interpersonal and leadership skills, the role will influence and advise senior management to realise intended benefits. The role holder will support the ongoing maturity of the Operational Resilience Framework through the team of business partners aligned to areas of the business. The role holder will also work closely with the DORA Programme Team to develop a strong capability in the first line of defence, defining and delivering sustainable and practical solutions for the management of operational resilience.

The role holder will have detailed knowledge of the UK Operational Resilience Policy Statements (FCA & PRA) and DORA (EU). Role holder will have demonstrable experience of successfully establishing Operational Resilience frameworks and capabilities in similar financial services institutions.

KEY RESPONSIBILITIES

Responsible for developing, embedding and managing the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of MUFG’s strategic objectives. Specific responsibilities include:

• Responsible for building awareness and understanding of Operational Resilience across the firm, leading communications and training campaigns at all levels.

• Responsible for maintaining strong collaborative relationships with key stakeholders, helping Service Owners, Resource Owners and Operational Resilience Coordinators perform their duties in line with regulatory expectations.

• Responsible for identifying Important Business Services (IBS) and the Critical & Important Functions (CIFs):

• Create and maintain the service taxonomy; review and update service categories;

• Identify and maintain the list of IBS and CIFs;

• Work with Service Owners across the business areas to update all IBS and CIF maps (incl. all processes, people, tech, data, 3rd parties) on a periodic basis or following a trigger event)

• Ensure updated maps are maintained and stored in the system of record.

• Responsible for establishing and managing process to monitor resilience of IBS and CIFs:

• Define and manage metrics to monitor resilience of IBS and CIFs;

• Coordinate activity to assess resilience of critical resources that support each IBS and CIF

• Responsible for establishing and managing the process to set and review Impact Tolerances on a periodic basis or following a trigger event, working closely with Service Owners across the business areas to set an Impact Tolerance for each of MUFG’s Important Business Services.

• Responsible for establishing and managing Scenario Testing for all IBS and CIFs:

• Define and maintain the catalogue of ‘severe but plausible’ scenarios;

• Coordinate and facilitate scenario testing workshops with relevant Service and Resource owners.

• Responsible for establishing and managing the process to assess vulnerabilities, and define and deliver remedial actions:

• Support the business areas with assessing and prioritising weaknesses and vulnerabilities in resilience;

• Help the business to define appropriate remedial actions;

• Track delivery of actions and review evidence of gap closure.

• Responsible for establishing and managing the creation the Regulatory Self-Assessment:

• Coordinate the annual regulatory self-assessment;

• Coordinate internal governance and approval (incl. Board approval).

• Responsible for coordinating the annual report on the ICT Risk Management Framework in line with DORA requirements.

• Responsible for reporting through governance the status of operational resilience, including preparing papers for relevant committees and ensuring issues are escalated appropriately.

WORK EXPERIENCE

Essential:

• Previous experience operating an Operational Resilience Framework.

• Good understanding and knowledge of both UK and EU regulatory requirements for Operational Resilience.

• Previous experience working I the financial services sector.

Preferred:

• Has experience in line managing direct reports.

• Has previous experience working in regulatory change programmes.

SKILLS AND EXPERIENCE

• Project Management skills

• Ability to identify and resolve risks and issues, or prompt escalation to programme manager if they are not able to be resolved

• Use project management experience and knowledge to drive focus on effective and timely delivery of activities, managing the critical path and reporting regularly on status of deliverables

• Ability to develop solutions to complex problems and makes recommendations to the relevant governance committees.

• Communication & influencing skills

• Advocate for operational resilience and builds strong relationships with senior stakeholders across all business areas to ensure deliver and embedder of operational resilience throughout the organisation

• Ability to build collaborative relationships across the business, working closely with internal customers

• Strong interpersonal and leadership skills, persuades and includes others using a range of approaches to achieve deliverables

• No qualifications required; qualified through experience

Please note, MUFG operate a hybrid working model – 3 days office based (London)/2 days working from home.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric

• People Focused

• Listen Up. Speak Up.

• Innovate & Simplify

• Own & Execute