Military Spouse Connection Jobs

Job Number 24088388

Job Category Spa

Location W London, 10 Wardour Street, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

As a Spa Manager you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with FIIT Gym and AWAYSPA guests. You will be responsible the leading the Spa team to deliver an exceptional 5-star service and take pride in creating an unrivalled guest experience.

You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business. You will be a motivator with excellent organisational skills, have a professional manner and be able to work under pressure & meet deadlines. This is a fantastic opportunity to join Marriott in a secret Spa hidden away on the 6th Floor in Central London and offers excellent opportunities for career development and progression.

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Being a key player in the well-being committee to enhance our talent experience on understanding wellness.

In return

We offer fantastic industry leading rewards and benefits (Conditions apply):

• Private Medical Insurance - AXA PPP

• Meals on Duty

• Enhanced Pension Scheme

• Cycle Scheme

• Dry Cleaning

• Social Activities through Marriott

• Fantastic Marriott discounts on Food and Beverage and Spa

• Worlds greatest Travel discount programme

• Internal transfer and promotion opportunities

• Training and development opportunities with a strong focus on career progression and personal growth

CORE WORK ACTIVITIES

Management of Spa Operations and Budgets

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Observes service behaviors of employees and providing feedback to individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when appropriate.

• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.