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Description

Amazon has spent years building one of the world’s most efficient and optimized supply chains. The Multi Channel Fulfillment Solutions Org (MCF) is building on that foundation by innovating end-to-end supply chain capabilities for merchants that want to use Amazon’s capabilities to fulfill orders from their own website or other marketplaces.

The MCF International team are seeking a Senior Technical Account Manager to lead Customer onboarding to MCF and strategic Customer technical integrations across priority locales (UK, Japan and Germany). To be successful in role, your technical acumen, customer obsession and program capabilities will enable you to effectively lead Customer relationships, navigate Customer technical requirements and continuously obsess about driving process efficiencies across the end-to-end Customer onboarding experience.

The successful candidate will have a track record of; 1) leading end-to-end strategic Customer onboarding and technical integration plans within Ecommerce which span cross-functional teams, 2) building relationships and partnering across multiple functions to deliver results (including but not be limited to Sales/ Account Management, Solutions Architects, Program and Operations), 3) owning internal as well as Customer facing operating procedures, with a continuous lens on process improvement., 4) demonstrating strong customer obsessions through driving process improvement and advocating for the customer as part of internal reviews.

Key job responsibilities

• Become a subject matter expert on the MCF Customer onboarding journey and technical integration aspects (including APIs and third part applications)

• Own strategic merchant end-to-end customer onboarding and technical integration plans

• Own issue escalations related to onboading, integration and APIs with program ownership of any resulting actions

• Lead deep dives on customer onboarding related problems and root cause analysis

• Develop customer onboarding operating procedures and lead process improvement programs

• Develop and lead trainings for Customer onboarding

• Report on customer onboarding progress

• Lead technical engagement partnering with 3P App Developers

• Consolidate international customer feedback and requirements related to onboading, API and integrations to influence the MCF Product development roadmap

We are open to hiring candidates to work out of one of the following locations:

London, GBR

Basic Qualifications

• Extensive experience of technical account management or integrations management

• Experience leading enterprise-scale implementation projects

*Experience managing API integrations

*Experience working with cross functional teams to deliver results

• Experience implementing repeatable processes and driving automation or standardization

*BA/BS degree or equivalent experience

Preferred Qualifications

*Experience defining program requirements and using data and metrics to determine improvements

• MBA or Master’s Degree in a technical discipline

• German, Japanese or Chinese language skills, preferred but not required

• Likewise, experience working in the German market also a plus, though not required

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).