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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

About this role:

We are looking for a highly experienced Product Manager to join our Product Development team to design, deliver and grow a market-leading product in the Foreign Exchange (FX) and cross-border payments space.

Through our Global Commercial Services (GCS) division, American Express provides a suite of payment and lending products, solutions for travel and everyday business spending, global payments, currency solutions, and business financing. Within GCS, the Corporate Program Product organization owns the product capabilities that support FX and Global Payments.

The Global Pay (GP) product team is responsible for developing and growing a groundbreaking cross-border payment product. To accomplish this, we are looking for a senior product manager to help drive the overall product development in line with our mission. They will do this by closely collaborating and influencing key stakeholders, contributing to the product vision and strategy, and working directly with our technology teams to deliver the best-in-class product.

Your Mission Objective:

This role will be responsible for developing the Global Pay product for extensive use by the American Express Enterprise and into new and existing external markets. We would love to hear from you if:

• You are passionate about how products help customers succeed. Customers are at the heart of what you do, and empathy drives your decisions. You have customer centric product experience, in a digital and regulated environment.

• You love to get things done. You make things happen instead of quietly wondering why things are as they are. You are not afraid to roll up your sleeves and take responsibility to deliver impactful results.

• You bring clarity and energy. You are great at communicating and bringing people together behind a common goal. You create clarity and manage conflicting viewpoints in diverse teams to deliver the best outcomes.

• You enjoy solving complex problems using your analytical skills and are always learning. You can make creative but pragmatic, data-driven, client-centric decisions about the direction we should take as a product to offer a best-in-class customer experience.

• You understand how payments work and are excited about the opportunity and innovation in this space that is bringing speed, transparently and certainty to payment user journeys.

Your Day to Day will involve:

• Collaborating with key product, proposition, Business Architecture, technology & operations stakeholders to define product strategies and vision to bring them on the journey for the Global Pay product.

• Leading initiatives as an end-to-end product manager designing the right product concept, identifying capabilities, defining business requirements based on customer value propositions and journeys.

• Collaborating and influencing our Technology partners as a product owner to deliver a technical solution that supports the product scope and delights our customers.

• Providing vision and direction on priorities to the Agile delivery teams and connecting stakeholders.

• Act as a subject matter expert for our payment processing and associated accounting and liquidity management for domestic and cross border payments.

• Work closely with our Partner Management team to understand and support the roles of our FX traders and bank relationships.

• Understanding the needs of our partners, follow competitor developments and digital trends to identify growth opportunities to bring value to our customers.

• Lead product release plans and set expectation for delivery of new capabilities.

• Playing an active role in mitigating issues and blockers to meet Release and Sprint Goals.

• Regularly tracking and maintaining KPIs (Key Performance Indicators) and project statuses. Preparing and presenting progress updates for senior leadership with confidence and honesty.

• Preparing and participating in sprint planning, iteration execution, demos, testing, and retrospectives.

What we are looking for:

• Experience of the full product lifecycle as a Product Manager is essential; PO/PM Accreditation preferred.

• Proven record of accomplishment in Agile product delivery with experience in a digital and highly regulated environment

• Knowledge of modern payment processing is essential.

• Experience with FX and cross-border payments, preferred.

• Knowledge of accounting, money movement and liquidity management for cross border payments is preferred.

• Ability to lead product initiatives and maintain an overall strategic trajectory.

• Ability to break a strategy down into capabilities, features, and user stories.

• Ability to envision a complex platform, from a system and business perspective end to end, and identify how a new initiative might impact the construct.

• Ability to synthesize substantial amounts of complex data and identify the priority/essential elements.

• Passionate about Customer Experience, understand the importance of mapping Customer Journeys as part of UX and service design.

• Committed to providing clarity to ambiguity by using data-backed analysis.

• Strong relationship management and conflict resolution skills with a proven record of accomplishment of:

• Positively collaborating with and influencing partners

• Clear communication to explain complicated features simply to internal and external stakeholders.

• Comfortable with Market analysis, Project management, Product delivery and Business analysis.

• A critical thinker who can work independently to manage competing demands for time using effective communication and stakeholder management skills.

• Experienced in using Excel, Power Point and drawing process flows.

Additional Details:

• Location: Burgess Hill, London or Brighton, UK (United Kingdom)

• Visa Sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for this position.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Product

Primary Location: United Kingdom-West Sussex-Burgess Hill

Other Locations: United Kingdom-London-London

Schedule Full-time

Req ID: 24006747