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Residential Services Manager - Opera & Coliseum

Job ID

159764

Posted

25-Mar-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Residential Services Manager

Purpose:

Manage operational activities for all residential properties in the portfolio.

Primary responsibilities:

• To develop and maintain a positive image of the buildings in their location

• Attend weekly CBRE residential review meetings to ensure the latest updates are communicated

• To monitor all activities relating to the sites, reporting and taking action as appropriate

• Regular inspections of the building fabric

• Undertake all vacant property checks and carry out duties such as flushing units and removing any post

• To utilise theportal to manage and resolve all AST and Long Leasehold reactive maintenance requests for the portfolio.

• Process all AST and Long Leasehold residential invoices and queries on P2P in a timely manner

• To compile and maintain records relating to the sites; e.g. residential health checks, plans, plant testing, etc., taking any action which may be required

• Arrange and undertake initial tenant welcome meetings and issue welcome email. Update utility supplier and Council of all tenancy changes

• To liaise with all AST and Long Leasehold residential tenants and deal with any operational queries they might have

• Arrange and manage all tenant check outs and manage and remedial works to completion.

• To attend all AST and Long Leasehold residential tenants’ meetings with the surveying team

• To be responsible for Health and Safety compliance on site, and the maintenance of records of all residential properties

• To liaise with local authorities as appropriate

• To proactively manage risk and deal with insurance issues on site relating to residential claims

• To produce regular reports to Estate manager and residential surveying team, as required

• To be responsible for managing and supporting a team of residential managers and act as the first point of contact for any questions or concerns.

• Any other duties as directed by your Line Manager

Key skills / Knowledge

• A proven track record within the property management industry, how stakeholders function and the range of services available to clients

• Constantly updating knowledge of legislation relating to residential property management, with positive attitude and willingness to learn

• Have a proven track record of how to build and maintain client relationships

• Develop an understanding of how to build and maintain tenant/customer relationships

• Develop an understanding of how to build and maintain supplier relationships

• Understanding of key issues to be noted on property inspections and ability to resolve

• Understand and use industry/specific IT applications

• Understand the principles of service charges, budget management and purchase order management

• Be able to specify services, tender contracts and select service providers

• Know and be able to apply legislation and policies relating to Health and Safety, achieving KPI’s

• Know and be able to apply legislation and policies relating to Environmental protection

• Understand insurance relating to buildings and the FSA regulations

• Understand and apply all procedures relating to work activities

• Able to plan and manage own workload

• Ability to work effectively is a busy environment as part of a team, supporting colleagues

• Be able to communicate effectively verbally and in writing, excellent customer service skills. Be client facing

Desirable

• ARLA level 3 qualification

• A working knowledge of Reapit

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)