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Description

This position requires an individual who has significant employee relations experience, deep subject matter knowledge, and strong emotional intelligence, communication and interpersonal skills that enables the individual to work successfully on a broad spectrum of employee relations issues, projects and initiatives. The position supports Corporate Employee Relations in the EMEA region as we strive to become Earth’s Best Employer.

The central objective of Amazon’s Employee Relations team is to ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values. To support that objective, this position’s responsibilities fall into proactive and reactive categories. The individual will work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts. The individual also will work as a project manager on proactive initiatives that improve employee relations and engagement. On a reactive basis, the individual will undertake a significant amount of work on critical employee relations issues that are highly sensitive and typically can only be successfully completed with limited time. These include conducting workplace investigations and advising on challenging employee situations. Balancing time between proactive efforts and urgent-response is a critical component for success in the position.

The individual will also work proactively to:

• Partner with business leaders and HR teams to create and sustain positive employee relations programs and best practices

• Work directly with AWS employees at all levels to identify, address and resolve concerns through mechanisms like listening sessions, focus groups, conflict resolution, and one-on-one coaching

• Design and deliver positive employee relations trainings and communications

• Conduct, analyze, and action plan from multiple levels of employee feedback and other data to drive and sustain positive employee relations

• Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations

The position reports to an Employee Relations Principal. The position can be based in a UK or European office location and is a full-time position that could require travel up to 40% of the time over the course of the year.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the team

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Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Seven years in employee relations, functional human resources or labor/employment law, with at least five of those years of experience in workplace/EEO investigations and/or labor/employment law

• Bachelor’s degree required; advanced degree, law degree, or other specialized training in employee relations a significant plus. Sound judgment and decision-making, deploying emotional intelligence in every interaction with our employee base. The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused high-tech environment

• Experience working with and applying employment & labor laws throughout EMEA, within multiple countries. Strong written communication skills and the ability to develop effective executive level messaging, reports and presentations

• Experience coaching, consulting and advising employees and HR & business stakeholders and experience managing conflict resolution in the workplace. Strong ability to analyze data, develop and prepare standard and ad hoc reports, and present findings with conclusions, responses, and recommendations to HR and business leaders. Acts with sense of urgency, a bias for action, and with a desire to thrive in a dynamically growing environment

• Ability to handle confidential and sensitive information with extreme discretion. Technically proficient in MS Outlook, Word, Excel, & PowerPoint

Preferred Qualifications

• Experience working with large amounts of quantitative and qualitative data to identify root causes, recognize patterns, and develop creative, innovative solutions for complex problems

• Strong interpersonal and persuasion skills, enabling individual to establish partnerships and work collaboratively across management levels and personalities to influence senior leadership, stakeholders, peers and employees at all levels across a large, dispersed organization

• Proven problem solving and analytical skills in an ambiguous environment with the capacity to work autonomously to manage competing priorities simultaneously while driving projects to closure

• Highly motivated, confident, resilient, thoughtful, proactive and intellectually curious

• Demonstrated ability to successfully navigate complex, international organizational structures

• Experience facilitating employee listening sessions/focus groups

• Experience designing and delivering training programs

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).