Military Spouse Connection Jobs

Description

Responsibilities:

• Efficiently handle inbound customer calls, ensuring each interaction is handled with professionalism and empathy.

• Utilize your call center experience to manage and resolve customer complaints and inquiries, focusing on de-escalation techniques.

• Keep track of customer interactions and update customer records accurately to ensure a seamless customer service experience.

• Explain the reasons behind the tickets issued to customers, ensuring they understand the process.

• Monitor customer accounts regularly, taking appropriate action when necessary.

Requirements • Demonstrated experience in a Customer Service role within the Manufacturing industry

• Proven skills in Call Center Customer Service

• Excellent communication and interpersonal skills

• Ability to handle customer complaints and provide appropriate solutions

• Proficiency in using customer service software and databases

• Strong problem-solving skills and ability to make quick decisions

• Ability to work in a fast-paced environment and handle high volume of calls

• Excellent organizational and multitasking skills

• Ability to work on a flexible schedule, including weekends and holidays if required

• Demonstrated ability to work as part of a team and maintain a positive attitude in a busy environment

• Basic knowledge of manufacturing processes and procedures would be beneficial

• High school diploma or equivalent; higher degree in a related field would be considered as an advantage

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .