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Position Overview

Navistar is leading the charge in the most significant transformation of the commercial vehicle industry in a century. We are not just building trucks, buses, and engines—we are redefining transportation. Our bold digital transformation is setting the stage for a new era of complete and sustainable transport solutions.

As we embark on this journey, we are seeking an experienced Customer Experience (CX) Manager to guide and oversee our user-centered digital development. This role will be pivotal in shaping and enhancing the overall digital experience for our customers, ensuring that every touchpoint aligns with our vision of a connected and innovative future.

This hybrid position will be based in our Lisle, Illinois Headquarters and will report to the VP of Digital Solutions.

If you are passionate about shaping the future of mobility and have a strong track record in leading CX design initiatives, we invite you to join our team and be a driving force in creating a brighter, more connected tomorrow.

Responsibilities

• Be instrumental part of driving digital transformation strategy

• Lead User Research: Direct and oversee comprehensive research initiatives to uncover user needs, pain points, and journeys. This includes customer journey mapping, user interviews, and leveraging customer data to inform design decisions.

• Coach, guide and Lead team of CX/UX designers.

• Strategic Design Oversight: Guide the creation of intuitive and visually appealing UI/UX solutions across all digital platforms (web, mobile apps, etc.). Ensure that design solutions are not only innovative but also align with business objectives and user needs.

• Prototype Development: Supervise the development of interactive prototypes to test design concepts. Gather and analyze feedback to refine solutions and ensure they meet user expectations.

• Cross-Functional Collaboration: Collaborate with business, development, and design teams to ensure design feasibility and alignment with broader business and product goals. Act as a bridge between different teams to drive cohesive and user-centered design solutions.

• Content Integration: Work closely with content teams to ensure that all content across digital touchpoints supports the CX strategy and enhances the overall user experience.

• Trend Analysis and Adaptation: Stay abreast of emerging CX trends and technologies. Utilize this knowledge to continually adapt and improve user experience strategies and implementations.

• Performance Monitoring: Oversee the monitoring of design solution performance using analytics. Make data-driven decisions to iterate and optimize the user experience continually.

Minimum Requirements

• Bachelor’s degree

• At least 12 years of technical project/program management experience

• At least 2 years of lead experience

OR

• Master’s degree

• At least 8 years of technical project/program management experience

• At least 2 years of lead experience

OR

• At least 14 years of technical project/program management experience

• At least 2 years of lead experience

Additional Requirements

• Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Experience: At least 4 years in CX design, UX design, or a related field, with a proven track record of leading user-centered design projects.

• Research Expertise: Extensive background in planning and executing customer research throughout various stages of the design process, including experience with advanced research methodologies.

• Leadership and Communication: Strong leadership skills with the ability to communicate the value of design choices effectively to both users and non-designer stakeholders.

• Design Proficiency: Deep understanding of user-centered design principles and methodologies, including usability testing and prototyping. Proficiency with design software such as Adobe XD, Sketch, Figma, or InVision is essential.

• Visual Design: Exceptional visual design skills with the ability to create compelling, high-fidelity product screens that align with brand standards.

• Analytical Thinking: Strong problem-solving and analytical skills, with the capability to synthesize user research and data into actionable design strategies.

Company Overview

Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.

Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.

With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.

Accelerating the Impact of Sustainable Mobility

Visit us at www.Navistar.com (http://www,navistar.com) to discover more about our organization

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HRC@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

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