Military Spouse Connection Jobs

Description

Robert Half Lexington is offering multiple contract to hire employment opportunities for a Lexington-based company for a Customer Service Representative role in the hospitality industry. The role focuses on managing customer reservation issues and troubleshooting a variety of client/company concerns over the phone. The selected candidate will be expected to work efficiently, maintain accurate records via data entry in multiple software platforms, and ensure all customer inquiries are resolved in a timely manner. Multiple shifts/days of the week schedules are available--some 1st shifts and many 2nd shifts are open! Apply today to be considered!

Responsibilities:

• Handle inbound and outbound calls efficiently to manage customer reservation requests

• Accurately enter reservation details into the system to meet client needs

• Utilize problem-solving skills to assist hotels and clients with issues over the phone

• Communicate issues effectively and professionally with all clients and departments

• Begin assigned duties on time and deliver on time

• Perform other duties as needed or assigned

• Ability to navigate through systems, demonstrating proficiency in Microsoft Word, Excel, and Outlook programs

• Demonstrate the ability to work in a team environment

• Exhibit a high degree of initiative, responsibility, punctuality, and ownership

• Proficient in Inbound Call Center, Inbound Outbound Calls, Call Center Customer Service, and Resolve Customer Service skills.

Requirements • Demonstrated experience in the hospitality industry is required.

• Proven ability to handle inbound and outbound calls professionally.

• Prior experience in a call center, especially in a customer service role is essential.

• Proficiency in resolving customer service issues efficiently and effectively.

• Excellent communication skills, both verbal and written.

• Strong problem-solving skills and attention to detail.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Familiarity with customer service software and tools.

• Ability to work both independently and as part of a team.

• High level of patience and emotional intelligence to handle customer complaints and queries.

• Willingness to learn and adapt to new technologies and procedures.

• Flexibility to work in shifts, during weekends, or holidays if required.

• Strong interpersonal skills to build rapport with customers.

• High school diploma or equivalent. Higher education or certifications in hospitality or customer service would be a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .