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About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon Solutions America, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Your Impact

In this position, you’ll be accountable for:

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.

• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.

• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.

• Showcasing strong customer communication and satisfaction skills.

• Maintaining the performance of assigned machines.

• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Do you meet these requirements?

• Hold a High School diploma or equivalent experience required.

• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.

• Ability to travel (valid driver's license and acceptable driving record necessary).

• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.57 to 26.31

Company Overview

Canon Software America - Canon Software America, Inc.(CSAI) provides system integration and engineer dispatch services. CSAI offers consulting, development, construction, operation management, maintenance, and other related services for system integration, mainly for Canon U.S.A., Inc., and other subsidiary companies in North and South America. Initially, in 1988, CSAI was established by Canon Software Inc of Japan. In 2017, Canon Software Inc. was merged into Canon IT Solutions Inc. of Japan. Currently, Canon Software America, Inc.(CSAI) is owned 87.5% by Canon IT Solutions Inc. and 12.5% by Canon U.S.A., Inc., which is owned 100% by Canon Inc of Japan. CSAI aims to become “Co-creative/Co-creation Company” as set forth in the long-term vision “VISION2025” with Canon IT Solutions Inc., and CSAI continues to work together with our customers as one of the core companies in the IT solution business of Canon group.

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available athttps://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation/ ( https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ sitehttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us athttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) .

Posting Tags

#PM20 #LI-ONSITE #LI-JZ1

Location US-NY-Latham

Company Canon Solutions America, Inc.

Requisition ID 31847 Category Field Service Position Type Full-Time