Job Information
Bank of George SBA Processor in Las Vegas, Nevada
The SBA Processor is responsible for all functions of assisting in the processing and closing SBA Loans in compliance and adherence with SBA SOP, state and federal laws and regulations, as well as Bank lending policies and procedures; Review and understand Entity Documentation, Purchase Sale Agreements, Title Commitments and Prelims. Work closely with the processors, underwriters, brokers, and customers. Assumes responsibility for various department functions as necessary or in the absences of staff members. Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Some direct customer contact and cross-training for other positions within the SBA Department is to be expected.
ESSENTIAL DUTIES
Upholds, at all times, the Bank’s Core Values of: Integrity, Respect, Positive Attitude, Empowerment, Accountability and Excellence.
Delivers on the Bank’s tagline of “Your Best Banking Experience – Ever!” by reinforcing the application of superior customer service through own example along with appropriate follow through with involved customers and employees; actively participates in specific periodic meetings and presentations on this topic with all staff members.
Assist in the Processing and preparing SBA loan files for closing, funding, and post close requirements.
Create new loan folders and order all reports and forms required by SBA SOP to close and fund loan.
Review and understand Entity Documentation, Purchase Sale Agreements, Title Commitments, Prelims.
Assists Loan Officers, lending support staff, and other Bank personnel in resolving inquiries or issues relating to loan servicing. Processes, solves, and answers customer transactions, problems, or inquiries. Answers telephones, answers questions and directs callers to proper Bank personnel.
Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.
Responds to inquiries or refers inquiries to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved.
Assumes responsibility for special projects; gathers data and prepares reports for Senior Management, audits, and other personnel. Processes, solves, and answers complex customer transactions, problems, or inquiries. Answers telephones, answers questions and directs callers to proper Bank personnel.
Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
Develops and maintains a working knowledge of banking laws and SBA regulations by reading various publications and circulars; attends seminars and meetings with peers.
Other duties as assigned.
SUPERVISORY RESPONSIBILITY
The position of SBA Processor is not responsible for the supervision of any employees.
MENTAL DEMANDS
This position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.
MINIMUM REQUIREMENTS
• Bachelor’s degree (BA) or equivalent from an acceptable 4 YEAR college or university; or at least 5 YEARS of BANKING experience and/or training; or the equivalent combination of education and experience. Must be able to sit for extended periods of time, operate a computer, and telephone.
• Basic knowledge of title policies and related loan regulations such as RESPA, HMDA, and other Bank lending policies on loans to directors.
• Basic knowledge of branch operation procedures, Bank products and services and have the ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Excellent organizational and time management skills with basic skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet, and specialty software programs with intermediate typing skills to meet production needs of the position.
• Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence, and procedures, speak clearly to customers and employees.
• This position requires writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Management reserves the right to change this position description at any time according to business needs.