Job Information
Michigan Public Health Institute MPHI Operations Assistant and Interviewer PRAMS in Lansing, Michigan
MPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building A world where tomorrow is healthier than today!
Title: Operations Assistant and Interviewer - PRAMS $22.00 - $25.00 / Posted Thru: 10-26-23 Part-Time - 25 Hours Per Week
Location: Hybrid - Requires Up To 2 Days Per Week In The Lansing, MI Office
Purpose: To provide mail operations support and conduct interviews for the PRAMS (Pregnancy Risk Assessment Monitoring System) Coordinator and PRAMS Lead Interviewer and Operations Assistant.This is a hybrid position that will require in-office work (for survey mailings) and occasional night and weekend hours (for phone interviews). A maximum of two partial days each week is required.
Duties and Responsibilities: Assist with preparing survey materials and mail operations. Assist with data entry using the PRAMS Integrated Data Collection System or Access. Conduct follow up telephone interviews with PRAMS sample members and record respondents' answers to scripted questions in an online survey software. Schedule telephone interview appointments and keep accurate records of telephone contacts. Assist the PRAMS Coordinator and PRAMS Lead Interviewer and Operations Assistant with other activities as needed. Participate in PRAMS human subjects training and all other trainings required by MDHHS and the PRAMS program. Adhere to the PRAMS research protocol. Maintain a positive, strong, credible, professional, and interpersonal relationship with all parties relevant of MPHI projects and always represent the best interest of MPHI. All other duties as assigned.
Qualifications/Requirements:
Education: Possession of an associate degree in public health, or a related health or social science field is preferred, but will consider others with survey, call center, or social science research experience and/or knowledge of maternal and child health fields.
Experience: No specific type or amount is required.
Important Skills and Characteristics: Experience with data entry is preferred. Experience with Microsoft Office and mail merge functions is useful. Knowledge of survey techniques would be very helpful. Good telephone and customer service skills. Ability to build rapport and gain cooperation from telephone survey respondents. Ability to stay on task while maintaining thoughtful attentiveness to detail is critical as is possessing a desire to work collaboratively and communicate openly with a small team to improve operations and complete tasks in a timely manner. The ability to type at least 40 words per minute is preferred.
RESPONSIBILITY FOR THE WORK OF OTHERS: No assigned responsibility
IMPACT ON PROJECTS, SERVICES AND OPERATIONS: The PRAMS Operations Assistant and Interviewer has a strong impact on the efficiency and integrity of the research conducted on the projects to which he/she is assigned. This position is critical to the timely and efficient completion of the projects' operations, as well as the timely and efficient operation of the project team.
REQUIRED COMMUNICATION
Contact Person/Group Frequency Purpose Chris Fussman Biweekly Supervision/Admin Jill Hardy Daily Operations supervision Kendra Smith Daily Operations coordination
"For purposes of employment standards, this classification is "Non-Exempt" from the overtime provisions of the Fair Labor Standards Act."
MPHI works with you to promote health for everyone. Together, we will build a world where tomorrow is healthier than today! MPHI is an EEO/AA employer that participates with e-verify.
MPHI is an Affirmative Action/Equal Opportunity Employeer