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Job Information
Watco Companies L.L.C. Dispatcher - Wichita, KS in KS, United States
Hourly Pay Rate: $18.00 - $20.00
The Train Dispatcher will provide safe and efficient movement of trains authorizing the occupancy of main track and sidings for train operations, track inspection and maintenance personnel working with trains. The Train Dispatcher will report to the Senior Chief, Chief Dispatcher and Assistance Chiefs on duty.
Essential Duties and Responsibilities
Authorizing the occupancy of main track and sidings by issuing track bulletins and warrants and communicating such authorities to train crews, track crews and others.
Monitoring train movement and conditions affecting movements (such as weather conditions, train crew availability, engine and equipment availability, track warrants/bulletins, general orders, timetables, track conditions and speed restrictions), taking indicated actions to assure safety and performance, and coordinating responses to unplanned events and emergency situations.
Tracking train delays, assuring movement of priority trains and coordinating the movement and protection of high/wide loads and special movements.
Communicating via telephone or radio with train crews, yard supervisory personnel, Maintenance of Way personnel and others regarding train movements and instructions, train orders and authorities. Working with Law Enforcement agencies in emergency situations
Reporting all incidences of railroad crossing malfunctions and providing proper notifications and protection. Keeping Federal Records that may be produced in a court of Law.
Collecting all required information needed for reporting maintained in the dispatch office. This is information that is reported to our main headquarters in Pittsburg, Ks for measurements related to cost effectiveness.
All Dispatcher calls are recorded and timed for safety, accuracy and great customer service!
All dispatchers must be able to work any shift at any time with short notice.
Job Requirements
High school diploma required, College Degree preferred but may except equivalent experience
Ability to thrive in a fast-paced, pressure-filled work environment, yet still maintain outstanding customer service
Knowledge of General Code of Operating Rules preferred
Strong typing and 10 key skills
Strong problem-solving skills
Attention to detail, must be able to prioritize and multi-task at the same time
Must be self-motivated and team driven
Strong phone skills, friendly but firm phone personality
Strong communication skills.
Ability to learn and utilize new computer systems
Proficient with Microsoft Word and Excel
Ability to communicate written and orally and coordinate well with others
Flexibility with hours and schedules. Must be able to work any shift at any time
May be necessary to change shifts at a moment’s notice
Minimal Travel required