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Primary Job Responsibilities:

The individual operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion;

• act as trusted partner to existing customers;

• build promoters and achieve targeted retention rate;

• manage and drive development of accounts according to strategic account plan;

• support first line implementation and customer training;

• deliver first line support and technical troubleshooting;  coordinate order; delivery and billing;

Major Job Responsibilities:

Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

Responsible for implementing and maintaining the effectiveness of the Quality System. Responsible for increasing utilization/cartridge usage/Menu expansion; Retention rate:

• ensure instrument analytical turnaround time (uptime/repair/maintenance);

• conduct customer business review on periodic basis;

• manage customer relationship and thoroughly plan; prepare and follow up customer visits;

• identify customer training requirements;

• coach customers and share knowledge;

• identify and resolve customer pain points

• replenish and control inventory;

• build image and brand in eyes of customer;

• sell or reinforce Abbott’s total solution value offering; Revenue:

• menu expansion;

• service sales;

• product promotion;

• value creation;

• order management;

• contract management;

• identify/open door for opportunity to expand offering into other departments;

• customer consumables management;

• new assay launch and applications;

Value Creation and Expansion:

• price management;

• service sales;

• free of charge control; and menu expansion;

• lifecycle management of product;

• service cost management;

• CPR management;

• volume management/utilization;

Build promoters:

• NPS responsibility;

• management of inter-client relationships;

• develop Key Opinion Leaders;

Analytical Turn Around Time:

• assay availability and performance;

• instrument installation & commissioning;

• first line level service/fixes;

• TSB’s-hardware & software upgrades;

• proactive monitoring and communication via Abbott Link when available;  escalation & support and customer inventory;

Systems & Tool Management:

• maintain customer contact forms on monthly basis;

• available sales tool for effective sales delivery;

• CMS Next tickets when available; and a force use and maintenance.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com