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Asia Customer Service

Date: Apr 30, 2024

Brand: Corporate

Location:

Khet Latkrabang, Bangkok, TH

EssilorLuxottica, a fully integrated player, is a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

The company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With a worldwide presence across all stages of the value chain, EssilorLuxottica has over 180,000 employees committed to providing vision care and eyewear products that meet the individual needs and aspirations of each consumer. Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products that have been rigorously tested to meet internationally recognized standards, from the simplest pair of glasses to the most sophisticated custom-made lenses and branded eyewear.

By investing heavily in R&D for cutting edge lens and frame technology, as well as reimagining the design, form and function of eyewear, EssilorLuxottica constantly sets new industry standards for vision care and eyewear and the consumer experience around it. Beyond the products we make, our company and our people are deeply committed to elevating the importance of vision as both a basic human right and a key lever for global development.

For more information, please visit www.essilorluxottica.com

Position: Asia Customer Service

Location: Ladkrabang

Mission

To provides goods and services to all customers by meet their service level, delivery lead time as well as providing a high level of customer satisfaction.

Roles and Responsibilities

• To know and understand all customer requirements.

• Orders management (Order integration, Invoicing, Shipping documents, etc.)

• Coordinate with customers on any concerns related to customer service.

• Coordinate and share information among related support functions.

• Manage and anticipate all events that may impact customers to avoid service issues.

• Monthly report and presentation.

Qualifications

• Minimum bachelor’s degree in Logistics, Supply Chain Management, or any related field.

• At least 2-3 years’ experience in Customer service, logistics or Supply chain

• Good communication skills, both written and verbal in English

• Continuous improvement mindset

• Good relationship

Competencies

• Technical skills:

• Proficient in MS Applications (Excel, Word, PowerPoint, Oracle, SAP)

• Import, Export, and regulatory process.

• Product referential

• Sales & Distribution Planning

Job Segment: Logistics, Supply Chain, Supply Chain Manager, Supply, Ophthalmic, Operations, Healthcare