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Careers that Change Lives

In this role you will maintain and develop relationship with existing customer(s). You act as the on-site first line Medtronic liaison for our customers and as the interface with C-suite and Sr. Management within our clients’ organizations.

Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They are able to partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and run and optimize operations.

A Day in the Life

As a Service Delivery Account Lead, You will be responsible for:

• Taking ownership of all service delivery activities in Tunbridge Wells, Maidstone accounts.

• Developing and executing account specific action plans to deliver high quality services according

contract as well as a KPI dashboard to measure & track performance service delivery team.

• Maintaining stakeholder relationships within the account and governance structure related to

the partnership.

• Identifying and collaborating with all the required IHS capabilities in a timely manner.

• Managing, coaching, and developing local MDT IHS-NGC ops staff on site.

• Identifying and escalating if required potential service issues to be able to take appropriate

preventive actions.

• Identifying cross-business selling opportunities; keeping commercial business development.

informed on performance and upselling opportunities.

Must Haves

• Degree in a relevant functional area or equivalent experience

• Several years of experience in healthcare environment.

• Fluent in English both verbal and in writing, knowledge of regional language

• Experience in dealing with hospitals’ C-suite/Sr. Management / stakeholders in healthcare value chain / operations management

• Experience in people and team-management

• Strong customer focus and excellent communication and presentation skills.

• Willingness to travel within country and occasionally within EMEA (10-25%)

Nice to Haves

• Ability to think strategically, to establish group plans, and to execute for results

• Strong project management and operations management skills

• Lean 6 sigma knowledge and experience

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment

• Annual Incentive Plan % depending on company results

• Pension scheme and group discount on healthcare insurance

• Training possibilities via Cornerstone/Skills Lab

• Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

Your Answer

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It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.