Job Information
Global Foundries Principal Analyst - IT Business Analyst in Karnataka, India
Title: ITSM Principal Analyst, IT Business Analyst
About GlobalFoundries
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com .
Introduction:
ITSM regional principal system analyst responsible for the analysis, planning, technical direction, organizing, and implementation of the ITSM initiatives.
Your Job :
ITIL process Consultation & implementation
Coordinates the design, development, and maintenance of one or more of the processes and related procedures within the ITSM Lifecycle.
Partner with technology teams to define, integrate and improve overall IT Service Management including incident, problem, change, release, request, and Service Level Management
Service Transition
Maintain and integrate plans for specific service transitions by working with the new/modified service project manager and ensure that the Service Delivery team is aware of the requirements to Go-Live that has an impact on time, quality, and cost.
Maintain and monitor progress for service transition changes, issues, risks, and deviations; including tracking progress on actions and mitigation of risks.
Change Mgmt & CAB
Communicate, liaise & lead change management to facilitate the implementation of new or improved IT Services
Host CAB meetings, data analytics, reporting, and overall Change Management maturity
ServiceNow Demand Mgmt
Lead and facilitate requirements gathering and refinement meetings with business and technical stakeholders.
Document user stories and acceptance criteria in a concise and development-ready manner.
Assist with the development of test scripts and coordinate test efforts for post-sprint testing, UAT, regression testing, etc.
Reporting & KPI Mgmt
Translate customer metric and KPI requirements into ServiceNow reports and Dashboards utilizing a combination of out of box reporting and Performance Analytics tools
Perform trend analysis on the process KPIs and identify opportunities for process improvements
Other Responsibilities:
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs
Required Qualifications :
Education – Bachelor’s degree in Computer Science, Management Information Systems or equivalent degree from an accredited college or university
Experience - Minimum of 8 years of experience in Managing and implementing ITIL core processes and procedures.
Possess analytics capabilities and knowledge of ITIL KPIs, and CSFs, to provide executive reporting, schedules, the success of ITIL practices.
In-depth experience building/implementing large-scale programs, projects, and/or transformational initiatives to enable a business function
Experience in working directly with analysts, Domain leads, and Senior Leaders to ensure all ITSM processes, change deployment, and release practices are followed.
Talent for translating conceptual user requirements into detailed functional requirements in a clean and concise manner that are easily comprehensible to developers
Proven ability to manage, track and report on process(s) outcomes
Fluency in English Language – written & verbal
Preferred Qualifications:
Certification: ITIL Intermediate (Service transition & Operation)
Project management skills - i.e., the ability to innovate and execute on solutions that matter; the ability to navigate ambiguity.
Strong written and verbal communication skills.
Strong planning & organizational skills.
GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard.
As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities.
All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations.
To ensure that we maintain a safe and healthy workplace for our GlobalFoundries employees, please note that offered candidates who have applied for jobs in India will have to be fully vaccinated prior to their targeted start date. For new hires, the appointment is contingent upon the provision of a copy of their COVID-19
vaccination document, subject to any written request for medical or religious accommodation.
Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-asia
Changing the world from the inside out
Join the team that’s moving the world forward.
What makes GlobalFoundries different? Our advanced operational and technology capabilities are made available through a global manufacturing network, anchored by facilities in Singapore, Dresden (Germany), Burlington (Vermont) as well as East Fishkill and Malta (New York).
At GF, we make things that matter — from the solutions that enable the way we live today, to the technologies that drive what’s possible for tomorrow.
Our people bring this power to life. A diverse and global team representing the best in the industry, we are united by our dedication to excellence and our desire to improve and empower the world.