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Are you experienced in Air Logistics Customer Care? We’re excited to announce an opportunity to join our team in Johannesburg

Your Role

If you’re passionate about providing top-notch customer service and have a background in air logistics, we want you on board. Join us and be a part of a dynamic team that values excellence and innovation.

Your Responsibilities

• Customer Care and Satisfaction Management: Proactively advise and consult customers to ensure their satisfaction.

• Shipment Performance Monitoring: Monitor customer shipments to provide proactive updates and collaborate with stakeholders to solve problems before they lead to complaints.

• Customer On-boarding: Include and transfer customer requirements into our systems, ensuring Operational Care

• Centers (OCCs) are well-informed about deliverables.

• Complaint Management: Field complaint calls and provide problem resolution in alignment with stakeholders.

• Quotation Management: Qualify customer inquiries, provide quotations within corporate pricing guidelines, up-sell, and follow up to closure.

• Operational Relationship Management: Facilitate knowledge exchange with the sales and account management teams.

• Reporting and Performance Analysis: Create, refine, and review reports as needed, including performance analysis.

Your Skills and Experiences

• Fluent communicator with strong presentation skills in English

• Problem solving skills

• Analytical skills

Good Reasons to Join

At Kuehne+Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT-driven environment where you will work with motivated and customer-centric colleagues across the world. We look forward to receiving your comprehensive online application.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.