Job Information
Suddath Logistics Coordinator in Jacksonville, Florida
Why Choose Suddath to “Move” your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
Paid Time Off (PTO) and paid company holidays
A tuition reimbursement plan where employees are encouraged to continue their education and development
For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
Job Summary:
The Logistics Coordinator processes and tracks orders for transportation, storage, and fulfilment in the business lines of special, and high value products. The Coordinator works closely with clients and shippers, as well as Suddath sales reps, operations personnel, van operators, and warehouse staff.
Essential Duties and Responsibilities:
Order Taking and Pricing
Receive order information from various sources, including Sales, Clients, Shippers, other Suddath branches or other agents
Review and confirm project and service requests
Confirm that services ordered can be completed as requested and in the time frame requested
Confirm order data per the minimum guidelines outlined in the incoming order handoff list based on services ordered
Confirm that the party placing the work has authority to place the order, including obtaining proper PO and credit approval
Assign origin and destination agents as needed
Follow administrative process for customer set up and credit approval, including Master Commercial Services Agreement (MCSA), rates & Scope of Work (SOW), Certificates of Insurance
Apply existing pricing if under contract or confirm pricing with Sales
Supply a quote or estimate as required by the client
Order Registration and Documentation
Enter order data in the move management system with all of the minimum information required in the registration handoff list
Confirm all information and special instructions have been uploaded
Confirm that the task list in the work flow function is complete
Request updates to work flow task lists for new clients or clients with changing needs
Confirm that other branches and agents can meet any service and date requirements requested of them
Create documents to complete services specific to the order, (shipping documents, warehouse documents, pick lists, labeling documents, job labor time sheets, etc.)
Create documents required for proper billing and revenue collection
Communications and Coordination with Operations and Other branches or agents
Daily complete all Work Flow tasks for each order
Pro-actively check on services where known issues routinely occur
Communicate with all participants as necessary in an order to assure timely completion of services, (Project Managers, LDD, Local Dispatch, Van Operators, Warehouse Managers and Supervisors, Installers, On-site Managers, etc.)
Assist in problem resolution and escalate issues that are not resolved
Follow up on open or escalated issues to assure resolution
Provide status updates on orders to clients and move participants as outlined by client or service
Participate in client reporting as requested
Order Tracking and Updating
Daily complete all work flow tasks for each order
Document task completion in the move management system
Document conversations, including content, with clients and move participants in the move management system
Update and note change orders whether communicated by the client or other move participants
Communicate with all parties as necessary to assure any change order is authorized, re-priced if appropriate, and completed on a timely basis
Continuously update order status in the move management system
Job Skills Required:
Need more information from Network Operations
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor’s Degree from an accredited college or university; five to seven years related experience; or equivalent combination of education and experience.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability:
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Computer S kills:
To perform this job successfully, an individual should have knowledge of Microsoft Office suite, ability to learn and effectively use move management software, timekeeping and other software applications used in the daily performance of job duties.
Certificates and Licenses:
No certifications needed
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.