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Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching

• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.

• Paid Time Off (PTO) and paid company holidays

• A tuition reimbursement plan where employees are encouraged to continue their education and development

• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

General position summary:

Supervises daily activities of team in the claims department. Monitors the claims team daily workload and reprioritize efforts based on levels of importance and urgency to meet deadlines and ensures progress towards weekly goals. Maintains a working knowledge of relevant regulations and ensure compliance among team. Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues.

Essential Duties & Responsibilities:

• Maintains a working knowledge of relevant regulations and ensure compliance among team

• Monitors the claims team daily and weekly workload and reprioritize efforts based on levels of importance and urgency to meet deadlines and ensures progress towards weekly goals and KPIs

• Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues

• Maintains direct reports’ time, adherence and attendance

• Audits team’s claims on a weekly basis to ensure quality and provide feedback

• Organizes and provides monthly KPIs to management for monthly 1 on 1 sessions

• Assists in development of best practices and training for team

• Assist in employee performance evaluation, promotion, retention and termination activities

• Reviews management review queue for approval or revision and feedback as needed

• Provide support to managers as requested

Job Skills Required:

• Reliable and dependable in completing tasks in a timely manner and meeting management deadlines

• Highly customer service oriented

• Ability to re-prioritize as needed while meeting required timelines

• Proven strong written and oral communication skills; ability to train, manage, and lead

• Ability to communicate effectively in meetings, email, and informal discussions

• Strong time management skills; attention to detail and follow through

• Excellent teamwork and interpersonal skills required

• Strong analytical and problem-solving skills

• Strong organizational skill and ability to multitask

• Strong troubleshooting and creative problem-solving skills to resolve issues

• Demonstrated ability to work effectively, independently or as part of a team

Supervisory Responsibilities:

• Directly supervises employees in the claims department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Other Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience:

• Associates business degree preferred; three to five years + experience in claims environment; or closely related customer service industry required; highly customer service oriented; and/or equivalent combination of education and experience.

TRAVEL:

• No travel required.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports.

• Ability to speak effectively before groups of customers or employees of organization.

• Excellent written and verbal communication skills.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:

• To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.

Planning/Organization:

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday

• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Certificates/Licenses/Registrations:

• None required.

Working Conditions:

• Cubicle working environment

• Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand - Under 1/3 Time

• Walk - Under 1/3 Time

• Sit – Over 2/3 Time

• Use hands to finger, handle, or feel - Over 2/3 Time

• Reach with hands and arms – 1/3 to 2/3 Time

• Climb or balance – None

• Stoop, kneel, crouch or crawl – Under 1/3 Time

• Talk or hear – over 1/3 to 2/3 time

• Taste or smell – None

• Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

• Specific vision abilities required by this job include close vision and ability to adjust focus.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.