Military Spouse Connection Jobs

automotive parts coordinator.

• jacksonville , florida

• posted 2 days ago

job details

summary

• $38,000 - $46,000 per year

• permanent

• high school

• category office and administrative support occupations

• referenceAB_4564673

job details

Are you passionate about providing exceptional customer service and have a knack for understanding the intricacies of automotive parts & repair? We are looking for a dedicated Service and Parts Advisor to join our team. In this pivotal role, you will act as the crucial link between our valued customers and skilled diesel technicians, ensuring seamless communication and top-notch service. If you thrive in a dynamic environment and are eager to make a meaningful impact by maintaining positive customer relationships and facilitating accurate and efficient repairs, we invite you to and become a vital part of our team. Our client offers drayage, trucking, cross-docking, consolidation, and customs brokerage services. They are known for going above and beyond for all customers, treating our customers and employees like family. The must haves:

• Prior experience working as a service parts specialist or advisor in an automotive parts/repair environment such as a dealership shop or parts store like Napa, Advanced Auto Parts, etc.

• Exceptional customer service, interpersonal, and communication skills; keen attention to detail.

• strong organizational, decision-making, problem-solving, mathematical, and comprehension abilities.

• Understanding of diesel technology and the diesel repair industry (preferred).

• Ability to effectively communicate with technicians, customers, and management.

• Maintains positive customer relationships to ensure repeat business.

• Proficient in Microsoft Office Suite.

• Must be able to pass the Motor Vehicle Record (MVR) check.

• Must be able to pass a criminal background check.

• Must be able to pass a drug screening.

• Possesses a valid driver's license.

The perks:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Flexible schedule

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Opportunities for advancement

• Paid time off

• Prescription drug insurance

• Vision insurance

salary: $38,000 - $46,000 per year

shift: First

work hours: 7:30 AM - 4:30 PM

education: High School

Responsibilities

We are seeking a Service and Parts Advisor to serve as the critical link between our customers and diesel technicians, collaborating closely with the maintenance manager. This role ensures exceptional customer service by engaging with customers to identify issues and concerns with their tractors, determining repair timelines, and communicating these to the diesel technicians. Additionally, the advisor will provide customers with precise repair costs and detailed descriptions of services rendered.

• Consults with diesel technicians to determine necessary repairs.

• Ensures accurate billing by capturing all labor hours and parts; guarantees invoices provide a detailed description of services rendered and parts used.

• Keeps the management team, business partner managers, and safety personnel informed about the repair status of tractors.

• Collaborates with diesel technicians to ensure they accurately record all labor hours and parts in industry-specific software and close out work tickets promptly.

• Schedules inspections for prospective Independent Contractor tractors and communicates pass/fail results to safety and recruiting teams.

• Coordinates driver maintenance requests for both existing drivers and prospective Independent Contractors.

• Acts as a liaison between the truck shop and accounting department on invoicing and billing matters.

• Prepares and calculates repair estimates; processes payments efficiently.

• Performs additional duties as assigned.

Skills

• Scheduling

• Written Communication

• Emails

• Customer Relations

• Invoices

• Vendor Management

• Quotes

• Automotive Industry (2 years of experience is required)

• Automotive Parts (2 years of experience is required)

• Data Entry

• Excel

• Inventory Management

• Basic Computer Skills

• Typing Skills

• Basic Software Skills

• Telephone Etiquette

• Active Listening

• Follow-up

• Client Service

• Adapting to Change

Qualifications

• Years of experience: 3 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

we are here to help you with your questions.

MM

meaghan mccahill

• meaghan.mccahill@randstadusa.com