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The Program Management Senior Lead is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area.

This role will primarily be supporting the Accountability, Talent and Culture (ACT) program for Execution Lifecycle to support RBCM Quality Control as well as Commitment level scoping documentation and Commitment level execution lifecycle and closure.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.

• Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.

• Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.

• Ensures program plans meet business needs as described in the program initiation documents.

• Ensures all stakeholders are identified and included in scope definition activities.

• Ensures stakeholders understand the program schedule and key milestones.

• Ensures program stakeholders receive schedule status regularly.

• Ensures all areas of the program are appropriately staffed.

• Ensures program commitment from those assigning resources.

• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.

• Manages a sub-set as well as a portfolio of Consent Order commitment level scoping, challenge and closure documentation according to Central Program PMO standards for check and challenge and IA validation

• Manages a sub-set as well as a portfolio of corresponding milestones for business function quality control execution lifecycle that corresponds to assigned Consent Order commitment scoping documents

• Lead interaction with Transformation Lead Quality Control team and Internal Audit including agreement on closure criteria, preview of closure material and questions

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience

• Exceptional negotiation, influencing and stakeholder management skills

• General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions

• Proven experience in regulatory documentation, compliance, or a related field.

• Excellent technical writing skills with a focus on clarity and precision for document submissions to Internal Audit and Regulators

• Exceptional attention to detail and accuracy in documentation.

• Analytical skills to interpret complex regulatory requirements and assess their impact.

• Strong organizational skills to manage multiple documents and deadlines.

• Effective communication skills for collaborating with cross-functional teams and explaining regulatory requirements to non-experts.

• Well-developed listening skills and a strong ability to engage with colleagues at all levels.

• Articulate and effective communicator, both orally and in writing.

• Ability to garner support and secure buy-in across a wide range of stakeholders and to create a strong network of relationships among peers, internal partners, external constituencies, and decision makers

• Strategic thinker with strong analytical and critical thinking skills and the ability to translate complex concepts in a concise manner

• Previous experience on documenting closure of MRAs, MRIAs or Consent Order remediation would be a plus

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

Job Family Group:

Project and Program Management

Job Family:

Program Management

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jun 13, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.