Military Spouse Connection Jobs

Job Description

What's the Short Version?

The Application Support Analyst, Customer Integrations provides Tier II support for the IT Operations team. They partner with our internal IT department, internal and external customers to assist in problem resolution and documenting issues. The Applications Support Analyst, Customer Integrations is a technical, client-facing role that requires superior customer service skills. They work with all levels within the organization and play a vital role in the overall success of the IT Operations team.

What Will You Be Doing?

· Manage and resolve support tickets, providing Tier II support for internal and external customers.

· Provide support for systems issues across all environments.

· Monitor systems using real time monitoring tools.

· Proactively identify, report, track, document and communicate errors and potential issues.

· Provide both oral and written status updates to internal and external customers.

· Work closely with the project delivery team to communicate customer requirements and to deploy updates into production.

· Work through daily checks and processes giving urgency to customer-impacting time-bound issues.

· Help identify and define new features and enhancements to extend our supported systems.

· Work with internal/external stakeholders to review support model/processes and update them as needed.

· Provide on-call support as needed.

Provide training to team members as needed.

· Strong passion and desire for application support as well as process improvement

· High level of written and verbal communication skills; ability to document ideas concisely and quickly

· Ability to communicate technical information and interact with many different skill sets

· Strong analytical and problem-solving skills with the ability to work in a fast-paced, deadline-driven environment

· Ability to take ownership of an issue or project and the dedication to see it through to completion on-time

· Ability to work independently and make timely decisions in alignment with business goals

· Ability to drive change and process improvement in a loosely structured environment

· Must work well under pressure and have a desire to learn

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

· 4-6 years of experience in an organized software support environment, preferably providing Tier II/III Support

· Experience supporting/managing Windows/Linux servers, performing application upgrades on Windows/Linux, and working with Vendors to troubleshoot and install patches

· Working knowledge of text-based Flat-Files

· Windows / Linux server experience

· Working knowledge of SOAP/XML, REST/JSON

· EDI experience is preferred - paper based based sales docs

SQL experience · Microsoft Dynamics D365 experience is preferred

· System and Data Analysis experience is preferred

· Salesforce Experience is preferred null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.