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Retail Bank Operations Manager

The Retail Bank Operations Manager (ROM) job ensures operational integrity and risk mitigation within Branch Banking, Small Business Banking, and Private/Wealth segments of the Retail Bank. This role demonstrates global perspective and identifies opportunities to improve operational efficiency by providing oversight through direct contracted testing and monitoring of various segments' adherence to policy, procedures and regulatory requirements. The ROM may be the subject matter expert who will lead or participate in various Retail Bank Operations initiatives/projects.

Key Responsibilities and Duties

• Implements strategies that drive operational integrity and risk mitigation within Branch Banking, Small Business Banking and Private/Wealth segments of the Retail Bank.

• As required, lead project or participate as a subject matter expert in various Retail Bank Operations projects.

• Evaluates operations control process effectiveness through monitoring, site visits, and completion of certifications and evaluation of segment adherence to current policies, procedures, and regulatory requirements. Partners with line of business leadership to remediate risk and compliance issues identified by 1st, 2nd, 3rd Lines of Defense reviews and division testing. Ensures action plan/remediation activities address identified risk/opportunities and monitor to expected results.

• Provides transaction approvals, exceptions, and variances to established policy or procedures. Determines appropriate signing authority of segment employees by evaluating market need and personnel competency.

• Oversees all security/control functions of Branch Banking, Small Business Banking, Private/Wealth; robberies, fraud, large teller differences, defalcations, operating losses and violations of the Bank's Code of Conduct. Monitor, report, and direct corrective measures to address deficiencies.

• Directly coordinates and implements optimization activities for Branch Banking (e.g. de novos, relocations, consolidations, model changes).

• Performs various operational activities/testing/monitoring activities such as certifications, cash audits, key audits, shipping of records, safe deposit activities to include box forcing, lock interchanges, annual escheatment of unclaimed contents, etc. Works with line of business leadership to address policy/procedure violations and recordkeeping issues.

• Ensures appropriate utilization of all technology systems to maintain the highest level of operating efficiency and staff utilization through regular visits and testing/monitoring of activities.

• Plans and facilitates the presentation for the Retail Bank of operational risk, sales, compliance, and service programs and activities to ensure a safe and sound environment.

• Reports results of monitoring and testing to division management. Works with other business partners to develop reports that will provide the necessary information and results desired.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Preferred Qualifications

• 10+ years of banking experience

• 5+ years of retail banking operations experience

• Ability and willingness to travel at least 50% of the time by personal, or leased vehicle and/or by airplane within the CA, including overnight stays.

Posting End Date: 6/20/24

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Company Summary

EverBank provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.

VEVRAA Federal Contractor

Benefits Summary

EverBank is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. EverBank strives to pay wages competitive with those prevailing in our geographic areas and industry.

EverBank's Total Rewards package includes superior benefits such as, health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

EverBank prohibits pay discrimination on the basis of any protected characteristic.

EverBank may require a background check as a condition of employment. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations, including, but not limited to, any laws and regulations specifically pertaining to banks and federal contractors.

EverBank seeks priority referrals of protected veterans for jobs at all locations within the state.

Pay Range $89,600 to $121,200

EEO Statement

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

Pay Transparency Non-Discrimination Provision

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information. If you believe that you have experienced discrimination, contact OFCCP at 1.800.397.6251. TTY 1.877.889.5627. www.dol.gov/ofccp (https://urldefense.com/v3/__http:/www.dol.gov/ofccp__;!!L8-7AA!WETVLfn333rqXNYi0-qITSUktDEWiFnQqvstF1J-gO8B03ANdCf4ucPkrvzeJpXk8bwyTvLqjEa8-JEpoxwcjXaB$) .

Machine Readable Files

The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the benefit package options under are linked below:

Machine Readable Files (MRFs) - Aetna