Job Information
Goodwill of Central and Southern Indiana Grocery Department Leader- Indy Fresh Market in Indianapolis, Indiana
These positions are full-time, pay $17 per hour including full benefits (below), and work at the Indy Fresh Market location on the northeast side of Indianapolis (address is 6002 E 38th St, Indianapolis, IN 46226).
Indy Fresh Market is a new full-service grocery store located near the Cook Medical manufacturing facility on 38th and Sheridan. In partnership with Goodwill of Central and Southern Indiana (GCSI), the store will provide additional jobs and future educational opportunities for residents while also bringing a much-needed food source to the community.
The Department Leader assists the Store Leader, management team, and staff in executing store operational goals of the annual operating plan. This role makes judgments involving customers, team members, operational issues, business planning, priority setting, and compliance with company policies, as they pertain to the functions, duties, and activities of the department. Duties include preparing and displaying products, ordering and rotating stock, ensuring compliance with all regulations and health codes, providing customer service excellence, and assisting the Store Leader in the training and supervising of the activities of the department associates. The Department Leader will partner with other leaders in managing the store in the absence of the Store Leader. Leadership roles require availability and flexibility within the sites hours of operation as schedules may change as needed. Some occasional overtime should be expected.
Hours of Operation: 7 a.m. to 9 p.m. Monday through Sunday.
*Example Duties and Activities*
Operations and Compliance - 60%
Drives completion of goals while balancing various business needs and adapting to changing needs. Identifies and filters appropriate recommendations for process improvement while maintaining quality standards.
Creates, implements, and/or follows merchandising plans that are specific to the department and creates displays fornew and seasonal items to achieve the sales and profit objectives of the store and the department.
Adheres to the department's established procedures for receiving merchandise, including inspecting the deliveredproducts for quality, quantity, and pricing, and restocking cases to maintain product freshness, accuracy, and rotation.
Maintains effective housekeeping practices, and ensures products meet all health department regulations andsanitation standards. Ensures associates work safely and comply with OSHA regulations and local, state, andgovernment weights and measures laws. Establishes and maintains a safe and clean environment that encouragescustomers to return. Complies with all state, county, and local weights andmeasures laws, health codes, and labeling requirements.
Integrates, represents, and communicates Goodwills Mission, Vision, and Values to internal and external customers at all times. Fosters innovation to meet customers short- and long-term expectations, creating a customer-focused environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the Department and throughout the store.
Practices preventive maintenance by properly inspecting equipment and notifying the Store Leader of any itemsneeding repair.
Adheres to safety protocols, such as wearing appropriate clothing and protective equipment, and follows safelifting practices.
Reports all safety risks, or issues, and illegal activity, including robbery, theft, or fraud. Notifies leadership of customer or associate accidents.
Staff Management and Development - 30%
Maintains a positive culture of open professional communication, immediate resolution of issues, and healthy confrontation within the site.
Fosters teamwork in a positive culture. Ensures team members are meeting production quotas through continuous training and development. Communicates site-spe ific goals and expectations to staff daily. Demonstrates a hands-on leadership approach while coaching and training the Departments hourly employees on daily tasks.
Plans, organizes, and directs all activities of department associates including training and developing, maintaining accountability, motivating, monitoring productivity, communicating, and coaching performance. Sets clear expectations while working closely with staff and outside resources to remove any significant work barriers to goal attainment. Communicates with the Store Leader on all performance concerns.
Ensures employee performance, conduct, and attendance feedback is provided promptly, and assists the Store Leader with all required performance reviews.
Ensures all associates are provided and have completed all training required to perform their jobs, and the training is completed appropriately. Ensures training processes and systems are maintained and continuously improved to enable goal achievement in a high-attrition environment.
Notifies Store Leader of potential staffing needs and participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
Seeks out opportunities for professional development for both self and other team members.
Inventory, Reporting, and Records Management - 10%
Manages the Department's inventory by monitoring weekly sales reports, and ordering supplies and products to meet the company's gross profit goals and customer requirements.
Maintains an awareness of inventory/stocking conditions, implements and enforces shrink mitigation practices, and notes any discrepancies in inventory, ensuring the products are free of any damaged/spoiled/or unattractive itemsand maintains accurate pricing and signage.
Controls departmental expenses by improving efficiency and operations, managing labor costs, and reducing lossesdue to shrinkage and pilferage.
Helps identify areas for improvement in the Department, and communicates with the Store Leader toimplement changes and procedures to address them.
Maintains accurate records on all important matters such as associate performance and discipline, sales plans,and others.
*Required Competencies*
*Degree and Credential Requirements -* High school diploma or GED or willingness to attain and holds a current SERVSAFE certification or is willing to attain.
*Proven Leadership -* Leads, develops, and gets results for a team, department, or organization through qualities of integrity, accountability, empathy, humility, resilience, vision, influence, and positivity, in a leadership role either managing people and/or projects. Fosters a strong team atmosphere that embraces and appreciates diversity.
*Coaching -* Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
*Communication Skills -* Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
*Customer Focus -* Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
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