Military Spouse Connection Jobs

Summary You will serve as an Administrative/Technical Specialist in the Customer Business Solutions Branch (10X2) of the NAVSEA ERP Business Office (10X) of NAVSURFWARCEN IH DIV. This position is part of the Warfare Centers Personnel Demonstration Project. The NT-05 pay band encompasses the GS-13/14. This is not a high grade position; therefore, the salary may be limited to a GS-13 Step 10 (currently $153,354). Responsibilities You will serve as a Customer Solutions Associate as part of the Customer Business Solutions Branch in the Naval Sea Systems Command (NAVSEA) Enterprise Resource Planning (ERP) Business Office (NEBO). You will provide support to the NAVSEA Enterprise, both General Fund (GF) and Working Capital Fund (WCF) and other Commands as required. You will be responsible for supporting the NEBO Customer Solutions Team Lead as a subject matter expert in performing functions surrounding User Management (UM), Training and Sustainment activities for the NEBO. You will perform functions with Governance, Risk Management and Compliance (GRC) and Naval Identity Services (NIS) and user access to systems. You will serve as a developer for training, with a deep understanding of on-line training, self-help and user access to systems based on qualifications. You will provide end user help desk support for complex issues by using knowledge of Navy ERP and NAVSEA policies, processes, procedures, and system operations to perform research and analysis of problems. You will be responsible for providing end user help desk support for complex issues by using knowledge of Navy ERP and NAVSEA policies, processes, procedures and system operations to perform research and analysis of problems. You will be responsible for providing effective customer service, following appropriate feedback mechanisms and processes, and making recommendations for service and process improvement. You will perform records management for the Customer Solutions Team, metrics support and communications for the NEBO. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-4 (GS-11/12 equivalency) pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Analyzing and evaluating Enterprise Resource Planning (ERP) process requirements to audit user access, deliver training and guidance to end users, and make recommendations for process improvements for an organization. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ MSP/PPP applicants must currently hold the required security clearance. Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.