Job Information
City of Idaho Falls IT Technician I in Idaho Falls, Idaho
This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2218435
City of Idaho Falls
IT Technician I
SALARY \$26.38 - \$36.81 Hourly
\$2,110.40 - \$2,944.80 Biweekly
\$54,870.40 - \$76,564.80 Annually
LOCATION Idaho Falls, ID
JOB TYPE Full-Time JOB NUMBER 2024-0604
DEPARTMENT Municipal Services DIVISION Information Technology
OPENING DATE 06/04/2024 CLOSING DATE Continuous
General Purpose
The City of Idaho Falls is accepting applications for an IT Technician I. This position performs a variety of working level,
complex technical duties related to the day-to-day installation and maintenance of City Information Technology systems and
operations; including, PC installation and maintenance, with supervision server maintenance, telephone/data
communication systems management, and network maintenance and troubleshooting.
*Depending on candidate\'s experience and qualifications, this position may be hired at a Technician II level.
IT Technician I salary range: \$26.38 - \$36.81
IT Technician II salary range: \$28.93 -\$40.43
Essential Functions
Provide an outstanding level of IT customer service to City Departments and consultants both with call-in, email, and on-site
support.
Build, deploy, test and maintain Personal Computers (PC), mobile devices, and related hardware and software for all City
Departments; installs windows OS software and configures on a domain; reviews PC software and hardware and makes
recommendation to supervision on what might be needed.
Assists in maintaining City Server and related equipment and software; adds and removes users from domain, email, and
Microsoft 365 Environments; restore from backup user files as needed; with supervision, may be assigned to assist with
managing virtual infrastructure using VMware ESX virtual attached to a fiber channel / ISCSI SAN.
Assists in managing and configuring IP phone system; program phone handsets to work with system; replace switches as
needed; install/configure Personal Call Manager for users; maintains various systems and phone servers; recommends new
equipment purchases.
Provides under supervision, systems and network security and installs security patches.
Trains City users in PC hardware and software and related functions through business-critical applications, networking,
PowerPoint presentations and other related activities.
Provide after-hours support when needed for systems maintenance and/or system outages.
Progression from an IT Technician I to and IT Technician II is accomplished through a non-competitive criteria-based
promotional process. The incumbent must be employed a minimum of one year as a City of Idaho Falls IT Support
Technician I. In addition, the incumbent must meet established work standards, demonstrate the level of competency
necessary to independently perform assigned tasks, and meet the minimum qualifications of the IT Support Technician II.
Other duties as assigned by Systems Administrator.
Minimum Qualifications
1. Education and Experience: A. Completion of two (2) years of technical college or a four (4) year degree in computer
science, computer programming, or related fields; OR B. two (2) years of progressively responsible experience performing
PC desk support of IT duties; OR C. An equivalent combination of education and experience.
2. Knowledge, Skills, and Abilities:
Networking (LAN/VLAN) system management concepts; information system management concepts; hardware
configurations and capabilities; operating system fundamentals; data communication concepts; NetWare/Windows Servers
systems, PC operating systems, applications and programs, networking documentation procedures; technical writing. Some
knowledge of telecommunication equipment technology; system networking procedures and ty pical maintenance
processes; various types of inter-related equipment, specifications and compatibilities; system programming requirements
and software contingencies; basic internet functions, such as outlook. Skill in use of computer systems architecture and
configurations; operation of office equipment including menu driven personal computer systems, printers, photocopying
machines, and optical scanners, etc.
Ability to communicate effectively, verbally and in writing; make basic decisions where established procedures do not
always apply; perform complex analytical functions