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The SMB & unmanaged segment has tremendous opportunity with more users and more PCs than the Enterprise. Microsoft has incredible knowledge, success and experience in the Enterprise, we need to replicate this success in SMB. To accomplish this, we’ve created the SMB Engineering Team to drive success of Microsoft 365 into the SMB market. This team is to become the experts of SMB customers and the partners who are their trusted advisors. The SMB team will be world class at working across Microsoft to drive alignment and the simplified end-to-end scenarios for the SMB customer and partner ecosystem.

This role is an opportunity to join the team that is authoring experiences and tools to empower partners to service customers. As a Product Manager , you will work with a dynamic group of growth-minded PMs and DEVs focused on identifying critical scenarios to support Microsoft partners.

In this role, your first accountability will be to drive the transition of the development work performed today in Dublin by the OMEX team to an IDC development team – the two products in scope of this transition are Project Orland and Catalyst.

1. Project Orland, now in Public Preview, is powered by IDEAs data. This tool is integrated in the Partner Center experience and gives CSPs (Cloud Solution Partners) a view of their customer’s churn risk and upsell opportunities. For example, Orland will tell a partner when one of their customers has a high propensity of being upsold (for example moving from M365 BS to BP) and what sales play to leverage to engage with the customer and upsell them. Orland is targeted at Partner account managers.

2. Catalyst is a tool integrated in Partner Center to enable partner engagement and data for medium and high-touch partner programs. The current partners targeted for this tool are FastTrack Ready Partners who are partners operating as an extension of our Fast-Track teams to deliver the FastTrack services to customers, mostly unmanaged customers. Through the tool, partners can manage the customers they deliver the FastTrack service to.

Beyond the transition, you will partner closely with PMs in the US driving the product strategy, direction and features for these products. You will also partner closely with engineering to ensure features are delivered.

For the success of this role you will need:

• To build a deep understanding of the partners servicing customers, these partners’ business and revenue drivers and their technical needs for deploying and managing customers at scale.

• Passion to improve Partner experiences with Microsoft 365 and ability to partner effectively with product teams to create new user experiences and enable automation.

• To lead cross functional efforts to gain alignment and deliver maximum business impact.

• Technical curiosity and aptitude to quickly understand service capabilities, technical issues and partner needs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead the transition of Project Orland and Catalyst from the Dublin team to the IDC.

• Partner with Catalyst PM team to identify growth opportunities and requirements.

• Partner with Project Orland PM team to identify growth opportunities and requirements.

• Partner with data science and analytics team to create new, high impact insights & enablement for partners.

• Refine and scope requirements for user experience front-end based on deep empathy for the user journey and needs, delivering world class partner enablement toolsets.

• Build strong working relationships with the engineering teams in IDC and Redmond.

• Drive operational processes for capturing, prioritizing, and removing product adoption blockers.

• Support our goals for diversity and inclusion through everyday actions and communications.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 2+ years experience in product/service/project/program management or software development

• OR equivalent experience.

• 5+ years’ experience in running complex matrixed projects including detailed project management and interpersonal negotiations.

Preferred Qualifications:

• Bachelor's Degree AND 4+ years of experience in product/service/project/program management

• OR software development

• OR eqivalent experience.

• 5+ years of project management experience.

• Experience working with teams that deliver software products or services. 

• Advanced skills in leveraging standard project management methodology to produce successful outcomes.

• Ability to hold others accountable for on-time deliverables while working independently across multiple organizations.

• Navigating complex organization structures with loose affiliations and conflicting priorities.

• Negotiating common ground and compromise to drive prioritization of key asks and deliverables.

• Excellent communication skills (both verbal & written) with an ability to listen & distill information into partner insights.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .