Job Information
SCI Shared Resources, LLC Operations Manager - Cemetery Records in Houston, Texas
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The Manager is responsible for the effective and successful management of labor, productivity and quality control as established and set for the Historical Digital Records Project (HDRP) Teams. Responsibilities include tracking business results, monitoring production KPIs and ensuring the timeline is met while managing multiple teams. Manager duties and responsibilities may include interviewing, selection, hiring and training new and existing employees. Managers are responsible for multiple teams in various geographic locations.
JOB RESPONSIBILITIES
Recommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows, related to Cemetery operations.
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
Establish production KPIs and conduct quality assessments to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
Collaborate with cross-functional teams to improve proprietary tools and systems
Lead, motivate, and support multiple location teams within a time-sensitive and demanding environment
Planning, assigning, and directing work of multiple teams; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans
Managing needs of internal and external customers
Work closely with location management teams to set and/or implement policies, procedures, and systems and to follow through with implementation.
This is not intended to be an all-inclusive list of the essential functions or duties related to this job.
MINIMUM Requirements
Education
High School Diploma or equivalent required
Bachelor’s Degree Preferred
Certification/License
Valid state driver’s license in good standing required
Lean Six Sigma Green Belt preferred
Experience
- A minimum of 4 years applicable work experience in managing operations and/or process improvements
Knowledge, Skills and Abilities
Ability to travel >80%
Efficient team management skills
Good knowledge of operations management
Strong knowledge of process improvement
Highly detail oriented with a careful eye for quality control
Presentation of Advanced Excel skills (complex formulas, pivot-tables, v-look-ups and other advanced functions) a plus
Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints
Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups
Excellent critical thinking and problem solving skills
Diplomacy and influence skills, conflict management skills
Work CONDITIONS
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Significant amount of local and/or multiple location traveling required
Business casual dress is required
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working beyond “standard” hours as the need arises
Travel up to 85%
Postal Code: 77019
Category (Portal Searching): Administration and Clerical
Job Location: US-TX - Houston
Job Profile ID: C00748
Time Type: Full time
Location Name: SCI Corporate Office
SCI Shared Resources, LLC
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