Job Information
Sulzer Pumps US Inc. Head of Warranty and Project Management in Houston, Texas
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Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
Your main tasks and responsibilities:
Manages all projects for SPUSA
Drives synergies between SPUSA and other Sulzer entities to maximize the benefits of a Global Virtual Factory environment. Streamlines PM processes to maximize efficiency and reduce cost.
Performs supervisory function in SPUSA PM/Warranty department, including hiring, disciplining and performance reviews
Make sure order entry, initial project set up & hand-over with all contributing entities are performed on time and in quality
Drive project execution by
Executing any scope under SPUSA direct responsibility such as engineering, PO placement/follow up and logistics
Issuing Inter-Company (I/C) PO’s, coordinating, and resolving I/C issues
Issuing invoices and drive cash collection
Partnering with I/C entities and legal/commercial to resolve customer claims and disputes
Overall accountability for all warranty issues starting from claim notification until closure and lesson learned by partnering with key involved functions (PM, engineering, procurement, operations, legal/commercial, services)
Overall accountability for all warranty project deliverables including but not limited to hardware, financial and commercial outputs, dispute management, customer satisfaction and on time delivery
Overall accountability for effective warranty project cost and where possible recovery of costs/income leading to profitability
Provides counsel to Project Management offices on key negotiations with SPUSA customers; directly leads discussion and negotiation of large claims / commercial settlements
Provides accurate financial forecast (sales, cash) from I/C Sulzer entities, assess risks and opportunities and drive achievement of SPUSA financial targets
Participates in project reviews. Act as the Senior Sponsor/Reviewer for large/complex projects as necessary.
As a senior member of the PM leadership team, drives assigned global initiatives working closely with other regions and HQ to standardize procedures, harmonize tools and drive a Project-focused organization
Develop and maintain KPIs (Key Performance Indicators) to track project execution both for local and global reporting and project control purposes
Project Management
Acts as leader of Process Improvement Team and initiates cross-functional process improvements for all facets of New Equipment project execution including lesson learned and feedback to Sales & Tendering.
Drive continuous improvement and work with SPUSA management team to develop policies and procedures in support of the attainment of key project and warranty targets through disciplined and organized working practices
To succeed in this role, you will need:
Bachelor's Degree in Engineering, or closely related field, or equivalent education and experience combined is required.
8 years’ technical pump and pumping system knowledge preferred
Strong Negotiating skills
Strong knowledge of accounting principles
Strong problem solving skills
Strong computer skills in use of WINDOWS/WORD/EXCEL/POWERPOINT/OUTLOOK
Strong time management and project management skill
Strong written and oral communication skill
Good presentation skills preferred
What we offer you:
Paid time off and 12 company-paid holidays, plus paid time off to volunteer
401(k) plan with a 6% company match
Comprehensive benefits program that includes medical, dental, vision, life, and short-term and long-term disability
Motivating wellness program
Employee assistance program
Service awards at 5 years
Paid paternal leave
Gym reimbursement
Health savings account with employer matching
No visa or work permit support can be provided for this role.
Do you have a question about the role?
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.