Military Spouse Connection Jobs

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Houston, Texas. This role involves providing top-notch customer service, handling order inquiries, maintaining order database, and resolving any customer concerns in a professional and timely manner.

Responsibilities:

• Answer incoming calls and forward to the appropriate personnel as needed

• Provide service for order inquiries and order status updates to customers

• Assist in maintaining the order database

• File, scan, and maintain storage of all paperwork associated with each order, such as invoices, reports, drawings, etc.

• Collect payment on COD orders and forward to appropriate individuals

• Communicate with customers and appropriate personnel to resolve any problems or concerns in a courteous, professional and timely manner

• Monitor and maintain assigned customers

• Scan customer Purchase Orders and Quotes prior to creating work orders

• Create stencils and labels as needed

• Process and invoice of customer orders within 3 days of order pick up/ship complete

• Set up new part numbers as needed

• Work independently to identify and resolve problems accurately and in a timely manner

• Maintain basic office equipment

• Exhibit great interpersonal skills, including a positive attitude, outgoing and pleasant personality, and cheerful phone voice

• Take on additional tasks and responsibilities as assigned by immediate Supervisor

• Work well with varying personalities

• Must follow all Company Rules, Procedures, and Policies. Requirements • Must have a minimum of 3 years experience in a Customer Service Representative role or similar.

• Proficiency in Spanish language is required.

• Demonstrated ability in handling customer service related issues and providing solutions.

• Experience in processing Purchase Orders is necessary.

• Familiarity with Order Entry systems is required.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Strong problem-solving skills and the ability to make decisions under pressure.

• Proven track record of maintaining customer satisfaction and service quality.

• Must have the ability to work both independently and as part of a team.

• Computer literacy, including proficiency in MS Office Suite and CRM software.

• High school diploma or equivalent; a degree in a related field is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .