Military Spouse Connection Jobs

Job/Position DescriptionCCSE Unit Supervisor I Performs highly complex administrative and supervisory eligibility program work. Supervises a unit of Community Care Workers and/or clerical staff responsible for determining eligibility for Community Care for the Aged and Disabled (CCAD) programs. Assigns and supervises the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Job requires detailed oriented individuals with ability to apply complex policies and procedures. Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Selects, manages and develops staff through conferences, mentoring, training and performance appraisal. Reads and evaluates case records to assess the quality of casework and identify training needs. Manages CCSE program eligibility and enrollment activities to ensure performance targets are met. Researches, investigates, responds and coordinates the resolution of Legislative and Consumer inquiries. Interprets policies, procedures, rules, regulations or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and community organizations). Collects, organizes, analyzes, and prepares information and data in response to requests for information, reports, and inquiries. Manages office operations and internal resources effectively. Develops and maintains effective working relationships with management, agency staff, community partners, other state agencies, federal agencies, or the public. Communicates on a complex level with others to resolve problems, provide and exchange information, respond to inquiries, improve program effectiveness, and participate in group and/or community presentations. Analyzes and effectively redistributes the workload to have a positive impact of timeliness, accuracy, and meeting program goals and expectations. Plans, coordinates, and monitors service delivery to ensure effective and efficient program operations. Occasional overtime may be required by management. Registrations, Licensure Requirements or CertificationsNoneKnowledge Skills AbilitiesKnowledge of Community Care Services Eligibility programs, policies and procedures. Knowledge of interviewing techniques to obtain personal information, to make inquiries and to resolve conflicting statements. Skill in resolving service delivery problems or staff performance issues by appropriately applying policies, procedures, and management practices. Ability to respond to and resolve client inquiries and complaints. Ability to evaluate case records according to program standards. Ability to organize workload among staff considering capabilities, limitations, organizational structure, and program policy and procedures. Ability to perform multiple tasks in a timely manner. Ability to use automated software (i.e. Microsoft Office Suite, SharePoint, etc.). Ability to understand and implement administrative procedures, interpret rules, regulations, and policies. Ability to communicate effectively both verbally and in writing in order to present relevant information regarding program objectives and policies to individuals, agency staff and community groups. Ability to assign and monitor the work of others to ensure appropriate and timely response to inquiries, complaints, projects and assignments. Ability to establish priorities according to relative importance and deadlines, set goals, https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=608371 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.