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Description

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

• Position Summary*

As an Inside Sales Executive, you will join a sales team dedicated to the servicing and growth of the applicable market(s). In this role, you will collaborate with other members of the sales team to develop robust account plans that align with key priorities and ensure that our travel partners have access to the support and resources they need to improve our market share and revenue quality. This position requires the flexibility and willingness to work outside of business hours including weekends/evening events as needed.

• Key Responsibilities*

• Assist with the capture and qualification of leads to prioritize high-growth opportunities and expand HA's partner network

• Provide support to drive successful execution of sales strategy

• Work collaboratively with sales team to provide daily support and servicing to customers, and participate in organization of industry functions, tradeshows, expos, and conferences

• Assist sales team with preparing and sending contracts via DocuSign

• Manage and update CRM to ensure accuracy of account data and track contributions to key priorities and account strategic plans

• Leverage the data to prepare periodic performance reviews, promotional campaigns, and presentations for leadership as needed

• Work with Sales Analytics and available tools to create, manage, and distribute sales performance reports and forecasts both internally and externally

• Monitor individual contributions and perform support functions per the servicing plan committed to in the account strategic plan, ensuring all SLAs are met

• Support the execution of sales promotion campaigns by creating and updating approved email templates, setting up list email campaigns, and accurately reporting on related metrics (email reach & open rate, event budget v. actuals)

• Assist with creating sales collateral, customer presentations, and training and documentation resources

• Lead partner training on products and services as required

• Proactively identify opportunities to improve sales and support functions, and collaborate with Sales Operations to implement standardized processes across the team and broader organization

• Lead efforts to strengthen relationships with partners by providing consistent, quality support and training per the servicing plan committed to in the account strategic plan

• Contribute to revenue retention and growth through responsive and proactive support

• Provide onboarding, contracting, and training support across all sales programs (Corp, MICE, etc.)

• Coordinate sales meetings and events as required by the sales promo strategy per the account strategic plan

• Work closely with the sales team to ensure compliance with company policy and procedures, including maintenance of training records as required

• Perform budgeting, expense reporting, forecasting and procurement duties as assigned

• These duties may include, but are not limited to, creating, and managing purchase orders, processing vendor invoices, providing feedback on variance reports, and liaising with internal Finance and Accounting teams

• Communicate with internal stakeholders to ensure awareness of partner inquiries, and work collaboratively to provide thorough and timely solutions to resolve incidents

• Assist with providing information to help measure the financial impact of the sales strategy

• Other duties as assigned or directed

• Minimum Requirements*

• Bachelors Degree or an equivalent combination of education and related working experience

• 3 years sales, reservations, or customer service experience

• Analytical, logical with strong decision making and critical thinking skills

• Demonstrated process and procedural skills

• Strong computer skills specifically including knowledge of Microsoft Office applications and experience with a customer relationship management (CRM) platform

• Excellent communication skills both written and oral

• Strong planning and organizational skills including the ability to multitask

• Fluency in written and spoken English and if applicable Native language is required

• Domiciled near the office location, or willing to relocate to the area

• Legally authorized to work in the country where the office is located

/ **Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn./

/ * In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace./

/ Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position./

/ At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success./

/ Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $56,000 - $73,000./

• Preferred Qualifications*

• Experience with Salesforce

• Experience using Lean Six Sigma methodology

• Experience with an airline or travel company

• Demonstrated experience and knowledge of travel markets (s) and airline industry

• Understanding of both domestic and international sales including an understanding of GSA operations

• Strong understanding of airfares, pricing, product development, and distribution

• Knowledge of airline technology and reservations tools

• *

• *

• About Hawaiian Airlines*

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped /Travel + Leisure’s World’s Best/ list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)