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Assistant Manager - BD103

Job Details

Job Location

Bears Den West 103 - Hogansburg, NY

Position Type

Full Time

Salary Range

$17.00 - $18.00 Hourly

Job Shift

Any

Job Category

Retail

Description

JOB SUMMARY

As the Assistant Manager BD 103, your primary responsibility is to support the Convenience Store Operations Manager in managing operations at Bear's Den 103 convenience store. This includes overseeing productivity, managing payroll, and creating labor schedules that align with the budget. You will be tasked with managing the overall store appearance, scheduling employees, addressing customer service concerns, and maintaining positive vendor relationships.

ESSENTIAL JOB FUNCTIONS

• Promoting synergy within our brands and being knowledgeable about the products we offer.

• Ensuring 100% satisfaction of the customer. Be proactive and reactive to all customer service shortfalls or opportunities.

• Ensuring the entire location is according to brand standards at every hour of operation.

• Managing productivity, payroll, and labor schedule to ensure proper levels are on par with budget.

• Ensuring budgeted controls are met regarding assets, most notably inventory and cash.

• Maintaining a safe environment for employees and customers by placing a high priority on safety.

• Developing employees for future growth within the TMG LLC Retail Division, in conjunction with the store manager.

• Providing full operational support for the location including merchandising, scheduling, and appearance of the store, customer service concerns, and vendor relations.

• Maintaining fuel and environmental protocol based on the EPA tolerance.

• Assuming the Operation Manager’s responsibilities in the absence of the Manager.

• Performing other related duties and activities as requested by the Executive Team and/or Operation Manager

  SUCCESS FACTORSWe will know the BD 103 Assistant Manager is successful when:

• You help participate BD103 in achieving its revenue and net income goals according to budget

• You assist in BD103 achieving the customer satisfaction goals according to Company Rhythm ™

• BD103 achieves the volume requirements for key drivers and Average Spend Goals

• You achieve the associate satisfaction goals according to Company Rhythm ™

• You achieve at least a satisfaction score for Brand Standard Inspections.

  BEHAVIORAL CHARACTERISTICS

• Communicate company goals effectively to all members of the team and ensure they understand their role in contributing to a successful company.

• Spend time with frontline associates and ensure their direct supervisor is developing and treating them fairly.

• Maintain a positive attitude during difficult and positive times. They must cultivate and maintain a winning attitude and customer service atmosphere where they are the most important people.

• Make decisions based on all the information they have according to the timeline they have to ensure it is in the best interest of the company.

• Maintain a positive personal image that mirrors the culture and reputation of the company.

Qualifications

QUALIFICATIONS

• Experience in restaurant and/or convenience store management experience.

• Ability to lift 50 lbs., lift/stock merchandise, and stand for periods of up to 8 hrs.

• Must have the physical ability to perform all duties of all frontline associates.

• Advancement through 3 levels of career progression or 3-5 years of successful management experience where they made positive impacts.

• Knowledge of general safety/sanitation regulations for food and beverage.

• Excellent grammar, written, and oral communication skills with a Customer Focus mentality and can communicate with a large group effectively.

• Knowledge of Microsoft Office (Excel, Word, Outlook, and PowerPoint) and various POS systems.

• Must hold a Valid Driver’s License.

  CONCLUSION

  The job description above outlines the responsibilities that will facilitate your success in your position. At Tarbell Management Group, LLC, we prioritize customer and employee satisfaction. In the event of any changes related to our business success or the needs of our customers or organization, we may modify or adjust some of the responsibilities associated with this position.