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customer support specialist.

• hialeah , florida

• posted 8 days ago

job details

summary

• $18 - $22 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4556385

job details

Ready to advance your customer service career? We're hiring a Customer Service Representative in the Miami area. As a Customer Service Representative, you'll provide exceptional support to our customers and ensure a seamless experience throughout their interactions with our company. If you excel in a dynamic environment and are passionate about making a tangible difference in customer satisfaction, we want you! Qualified candidates now!

salary: $18 - $22 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly and courteously.

• Provide detailed information about our air conditioning products, including features, benefits, and usage.

• Assist customers in selecting the right products based on their needs and preferences.

• Process customer orders accurately and efficiently.

• Track order status and communicate updates to customers.

• Handle order modifications, cancellations, and returns as necessary.

• Troubleshoot basic technical issues with customers and provide solutions.

• Escalate complex technical problems to the appropriate department.

• Guide customers through warranty claims and repair processes.

• Coordinate with service technicians and follow up on repair statuses.

• Maintain accurate records of customer interactions and transactions.

• Generate reports on customer feedback, trends, and common issues.

• Work closely with sales, technical support, and logistics teams to ensure customer satisfaction.

• Provide feedback to management on ways to improve customer service and processes.

Skills

• Customer support

• Telephone Etiquette

• Typing Skills

• Office Support

• Basic Computer Skills

• Customer Service

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

JT

jennifer torres

• +1 954 308 6060 (tel:+1 954 308 6060)

• jennifer.torres@randstadusa.com