Military Spouse Connection Jobs

Description

We are seeking a Help Desk Analyst I to join our team in HAZLETON TOWNSHIP, Pennsylvania, 18202-9790, United States. This role offers a short-term contract employment opportunity, where you will be responsible for supporting basic Help Desk tickets and troubleshooting tasks. You will primarily be working with Windows-based systems, and occasionally with iPhones.

Responsibilities:

• Respond to and resolve help desk requests

• Perform basic troubleshooting for customer issues

• Maintain records of daily data communication transactions, issues and remedial actions taken

• Guide customers through problem-solving processes

• Update customer data and produce activity reports

• Preserve and grow knowledge of help desk procedures, products and services

• Stay current with system information, changes and updates

• Work with MS Office 365 and Microsoft Windows as part of daily tasks

• Provide excellent customer service to all clients.

Requirements • Proficiency in MS Office 365 is needed for daily tasks and communication.

• Basic troubleshooting skills are required to identify, investigate, and rectify technical issues.

• Exceptional customer service skills are essential to ensure the satisfaction of internal and external users.

• Familiarity with Microsoft Windows is necessary for navigating various applications and tools.

• Ability to communicate clearly and effectively to resolve client queries and issues.

• Problem-solving skills are crucial for diagnosing and solving complex technical issues.

• Ability to work in a team environment to share knowledge and work cooperatively with others.

• Time management skills are essential to respond to requests and troubleshoot issues in a timely manner.

• Ability to learn new technologies, software, and hardware to stay updated with the latest trends.

• High level of patience is required to deal with complex issues and difficult customers.

• Ability to prioritize tasks based on urgency and importance.

• Excellent organizational skills to keep track of all tasks and issues.

• Willingness to continue learning and improving skills related to the job.

• Ability to handle confidential information responsibly. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .