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Description

Company Name: Community Health Systems- Patient Access Center

Position Name: Remote Medical Scheduling Specialist

This position is remote. This position is full time, which is 40 hours per week. The hours for this role can range between 7:00am EST and 9:00pm EST. We utilize variable scheduling, meaning that your scheduled times will vary day-to-day and week-to-week. This allows us to best serve our patients, and to answer our calls more timely. The schedule is based on call volume and available staff. These are typically heavy on Mondays, and then vary throughout the week. The flex schedule allows you more flexible schedules. Our schedules can be as long as 10 hours or as short as 4 hours. Typically, team members know their schedule for 1 month and receive their new schedules with (2) weeks advance notice for the next month.

If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

Rewards for Doing Work That Matters – What’s in it for you:

• Starting pay: $15.50-$18/hour

• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)

• Paid vacation days

• Paid sick leave

• 6 paid holidays

• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)

• Promotional opportunities

• An employee-friendly environment focused on patient satisfaction

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer incoming calls for all assigned clinics and operate call center telephony platforms

• Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.

• Determine calls with urgent needs and complete warm transfer to clinic staff

• Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.

• Researches patient requests in the medical record and provides information to patient or other entity.

• Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls

• Monitor assigned boxes in EMR for return communication from the clinic

• Accurately validate and enter patient name, DOB and demographics

• Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated

• Adheres and complies to all policies and procedures

• Attend educational sessions and department meetings as scheduled

• Ability to perform all other duties as assigned or requested

EDUCATION:

• High school diploma or equivalent required

EXPERIENCE:

• 1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.

• 2+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) preferred.

• Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.

• Knowledge of Windows based system, word processing software, spreadsheet software, telephony platforms, clinical and non-clinical EMR, and ability to utilize multiple applications at once

INDSS

Qualifications

Behaviors

Required

• Team Player: Works well as a member of a group

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

• High School or better

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.